Area Marketing Sales (Melaka)

J&T Express (Malaysia ) Sdn Bhd; Malacca City; Vor Ort; MYR 60.000 - 120.000; Vollzeit

Zusammenfassung

J&T Express (Malaysia ) Sdn Bhd is seeking a Market Development & Business Expansion leader to drive market growth and lead the sales team in achieving regional targets. You will identify opportunities, develop expansion plans, and maintain crucial customer relationships to boost parcel volume.

The role requires building a high-performance sales team, setting clear KPIs, and coordinating with Operations, Customer Service and Finance to ensure service quality. Travel may be required.

Qualifikationen

• Diploma or Degree in Business, Marketing or related field.
• Minimum 2–3 years of sales experience.
• Experience in logistics/courier/e-commerce is an added advantage.

Aufgaben

• Develop market development & expansion plans to increase parcel volume.
• Lead and manage the sales team; set targets and KPI.
• Maintain and grow key accounts and VIP merchants; coordinate with operations, customer service and finance.
• Follow up on quotations, contracts and payments to ensure compliant operations.
• Coach and train team; conduct daily performance assessments.

Kenntnisse

Team leadership

Coaching

Data analysis

Negotiation

Communication

Ausbildung

Diploma or Degree in Business/Marketing

Jobbeschreibung

Responsible for developing market business, leading the sales team, achieving regional sales targets, and maintaining key account customers relationships to drive parcel volume growth.

Key Responsibilities

A. Market Development & Business Expansion

• Conduct market research and analysis within the assigned area
• Identify potential customers and business growth opportunities
• Develop and implement market expansion plans to increase parcel volume
• Develop and maintain key accounts and VIP merchants
• Follow up on quotation, contract signing and payment collection to ensure compliant operations
• Lead and manage the sales team
• Set sales targets and performance KPI
• Provide coaching and sales training to team members
• Conduct daily team management including task assignment and performance assessment

C. Performance Achievement & KPI Management

• Monitor key indicators such as customer base, complaint rate, bad-debt risk
• Analyze business data and prepare regular sales reports and improvement actions

D. Customer Relationship & Service Quality

• Maintain good customer relationships
• Handle customer complaints and operational issues promptly
• Conduct regular visits to key customers to enhance satisfaction and loyalty
• Coordinate with Operations, Customer Service and Finance departments to ensure service quality

Job Requirements

• Diploma or Degree in Business, Marketing or related field
• Minimum 2–3 years of sales experience
• Experience in logistics / courier / e-commerce industry is an added advantage
• Good communication and negotiation skills
• Data analysis and reporting ability
• Team leadership and coaching capability
• Able to work under pressure
• Result-oriented and proactive
• Possess own transport and willing to travel
• Able to work or during weekends/public holidays when required by business operations.

Working Hours

• Working Days: Monday to Saturday
• Working Hours: Monday to Friday: 9am to 6pm; Saturday: 9am to 1pm