Area Network Manager – KL

Jtexpress; Kuala Lumpur; On-site; MYR 100,000 - 167,000; Full time

Job summary

Jtexpress in Kuala Lumpur is seeking an Area Network Manager to oversee courier drop points, manage staff, and optimize routes ensuring timely deliveries. You will monitor KPIs, handle customer inquiries, ensure safety compliance, and report performance to senior management.

The ideal candidate holds a Diploma or Bachelor’s in business/logistics, with at least 1 year in logistics; Mandarin, leadership, and communication skills are essential. Training will be provided in a fast-paced environment.

Qualifications

• Diploma or Bachelor's degree in business, logistics, supply chain management, or related field.
• At least 1 year of experience in logistics, transportation, or a related industry; managerial experience preferred.
• Proficiency in Mandarin (spoken and written).
• Strong leadership and communication skills.

Responsibilities

• Coordinate and manage day-to-day operations of courier services drop points/outlets to ensure timely and accurate deliveries.
• Recruit, train, and manage a team of drivers, couriers and support staff with strong leadership.
• Plan and optimize delivery routes to maximize efficiency and reduce delivery times.
• Monitor KPIs including on-time deliveries, delivery accuracy, customer satisfaction and costs; take corrective actions when needed.
• Address customer inquiries, concerns and complaints to maintain high customer satisfaction.
• Ensure safety regulations and company policies are followed; supervise staff on code of conduct and regulations.
• Prepare regular performance reports and provide insights for continuous improvement.

Skills

Leadership

Team management

Communication

Time management

Mandarin

Education

Diploma or Bachelor’s degree in business/logistics

Job description

Area Network Manager plays a crucial role in ensuring the efficient and effective delivery of parcels and packages, as well as maintaining high levels of customer satisfaction.

• Coordinate and manage the day-to-day operations of the courier services drop point/collection point/outlet within the designated area. This includes supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages.
• Recruit, train, and manage a team of drivers, couriers, and support staff. Provide leadership, guidance, and support to ensure a motivated and efficient workforce.
• Plan and optimize delivery routes to maximize efficiency and reduce delivery times. Improve route planning and make real-time adjustments as needed.
• Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.
• Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.
• Ensure compliance with safety regulations and company policies. Supervise and coach all the staff on the code of conduct and all the rules & regulations set by the company e.g. arrangement for overnight parcel, fake POD (proof of delivery) and etc.
• Prepare regular reports on operational performance and other relevant data for senior management. Provide insights and recommendations for continuous improvement.

Job Requirements:

• A Diploma or Bachelor's degree in business, logistics, supply chain management, or a related field is often preferred. Relevant work experience may substitute for formal education.
• Preferably at least 1 year of experience in logistics, transportation, or a related industry. Previous managerial or supervisory experience is highly desirable. Background in sales & marketing will also be considered. Training and guidance will be provided.
• Proficiency in Mandarin (spoken and written) is required due to the nature of the role and frequent communication with Mandarin-speaking stakeholders.
• Strong leadership and team management skills to motivate and guide a diverse team of employees/business partners.
• Excellent communication and interpersonal skills to interact with internal teams, customers, and management.
• Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.

We regret that only shortlisted candidates will be notified.