Area Manager, F&B — Lead Outlets & Elevate Service

Secret Recipe Cakes & Cafe Sdn Bhd; Selangor; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Parking

Bithday Gift

Wedding Gift

Compassionate Token

Job summary

Secret Recipe Cakes & Cafe Sdn Bhd is seeking an experienced F&B Outlet Manager to lead outlets across the area. You will ensure exceptional customer service, manage staff, uphold food safety, and drive sales growth while maintaining brand standards.

You will coach outlet teams, conduct SOP-compliant operations, monitor costs, and lead new product launches and openings to achieve financial and operational goals.

Qualifications

• Diploma or Bachelor's in hospitality, F&B management or related disciplines.
• 3–4 years in a similar F&B/retail management role.
• Experience in food safety and inventory management procedures.
• Strong customer service and sales mindset.
• Own transportation for outlet visits.

Responsibilities

• Ensure outlets deliver excellent customer service and address feedback.
• Conduct regular outlet visits, QSC audits, and communicate with leadership; ensure policy compliance.
• Oversee staffing across outlets and foster positive culture.
• Coach and develop outlet leadership; ensure timely training and target tracking.
• Control costs, minimize wastage, monitor shrinkage and theft.
• Lead growth initiatives, support new openings and product launches.

Skills

Customer service

Sales

People management

Food safety

Education

Diploma/ Bachelor in Hospitality, F&B management or related disciplines

Tools

Inventory management

Job description

Secret Recipe Cakes & Cafe Sdn Bhd is seeking an experienced F&B Outlet Manager to lead outlets across the area. You will ensure exceptional customer service, manage staff, uphold food safety, and drive sales growth while maintaining brand standards.

You will coach outlet teams, conduct SOP-compliant operations, monitor costs, and lead new product launches and openings to achieve financial and operational goals.