Multi-Outlet Café Operations Leader

a'rest cafe; Johor Bahru; On-site; MYR 100,000 - 145,000; Full time

Job summary

a'rest cafe in Malaysia is seeking an experienced Sales & Growth leader to drive sales performance across outlets and lead local marketing initiatives. You will analyze sales data, plan promotions, and coach outlet managers to optimize profitability.

Candidate should have 3–5 years in F&B multi-outlet management, strong leadership, and a hands-on approach to budgeting, KPI management, and customer service. Travel between outlets and building a collaborative team culture are key aspects.

Qualifications

• Minimum 3–5 years experience in F&B multi-outlet management.

Responsibilities

• Drive sales performance and profitability across assigned outlets.
• Analyze sales reports and identify opportunities for improvement.
• Plan and execute promotions, campaigns, and local marketing activities.
• Monitor competitors and market trends.
• Recruit, train, coach, and develop outlet managers and team members.
• Conduct performance reviews and staff evaluations.
• Ensure proper manpower planning and scheduling.
• Build a positive work culture and strong teamwork environment.
• Ensure high customer satisfaction and service excellence.
• Handle escalated customer complaints professionally and efficiently.
• Monitor customer feedback and implement improvements.
• Manage outlet budgets, labour cost, and operational expenses.
• Ensure accurate reporting of sales, cash handling, and inventory.
• Achieve monthly KPI and business targets.

Skills

Multi-outlet mgmt

Training & coaching

Leadership

Problem solving

Cafe operations

Customer service

P&L budgeting

KPI management

Travel between outlets

English

Bahasa Malaysia

Mandarin

Job description

a'rest cafe in Malaysia is seeking an experienced Sales & Growth leader to drive sales performance across outlets and lead local marketing initiatives. You will analyze sales data, plan promotions, and coach outlet managers to optimize profitability.

Candidate should have 3–5 years in F&B multi-outlet management, strong leadership, and a hands-on approach to budgeting, KPI management, and customer service. Travel between outlets and building a collaborative team culture are key aspects.