Multi-Outlet Cafe Operations Manager

Frersh Feast Sdn Bhd; Puchong; On-site; MYR 120,000 - 180,000; Full time

Job summary

Frersh Feast Sdn Bhd is seeking an Operations Manager in Puchong to oversee multiple cafe outlets, drive sales growth, and ensure service excellence across locations. You will guide Outlet Managers, monitor performance, and implement SOPs for food safety and inventory control.

The ideal candidate holds a Diploma or Bachelor’s in Business, Hospitality or F&B Management, has 5+ years in F&B or retail chain operations, and demonstrates strong leadership, communication, and problem-solving skills,

Qualifications

• 5+ years of experience in F&B or retail chain operations management.
• Experience handling multiple outlets and managing Outlet Managers.
• Strong leadership, communication, problem-solving and people management skills.
• Able to travel between outlets and work in a fast-paced environment.

Responsibilities

• Oversee and manage daily operations for multiple cafe outlets.
• Lead, guide, and monitor Outlet Managers to achieve operational and sales targets.
• Ensure outlets maintain excellent customer service, cleanliness, food safety, and SOP compliance.
• Monitor manpower planning, staff performance, scheduling, and training across outlets.
• Analyze sales performance, operational costs, wastage, and profitability improvement.
• Conduct regular outlet visits, audits, and operational reviews to ensure consistent standards.
• Handle customer complaints, operational issues, and outlet escalation professionally.
• Work closely with HQ departments including HR, Marketing, Finance, and Supply Chain.
• Implement continuous improvement initiatives to improve productivity and customer experience.
• Ensure proper inventory control, stock management, and outlet equipment maintenance.

Skills

Leadership

Communication

People management

Problem-solving

Travel

Education

Diploma or Bachelor’s in Business/Hospitality/F&B Management

Job description

Frersh Feast Sdn Bhd is seeking an Operations Manager in Puchong to oversee multiple cafe outlets, drive sales growth, and ensure service excellence across locations. You will guide Outlet Managers, monitor performance, and implement SOPs for food safety and inventory control.

The ideal candidate holds a Diploma or Bachelor’s in Business, Hospitality or F&B Management, has 5+ years in F&B or retail chain operations, and demonstrates strong leadership, communication, and problem-solving skills,