Area Executive Retail Operations

DKSH Malaysia Sdn Bhd; Miri; On-site; MYR 39,000 - 67,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking an Area Executive to drive sales performance and operational excellence across F&B retail outlets in Miri, Bintulu, and Brunei. You will supervise outlet PICs, manage costs, and ensure compliance with SOPs, hygiene, and safety standards while leading recruitment and training efforts.

The role requires at least a diploma or degree in Business, 1 year of relevant experience, and the ability to travel across the stated regions.

Qualifications

• Minimum Diploma or Degree in Business or a related discipline, or an equivalent qualification.
• Minimum 1 year of working experience as an Area Executive in the F&B retail chain industry.
• Excellent interpersonal skills with strong analytical capabilities.
• Strong written and verbal communication and presentation skills with demonstrated fluency in English.
• Willingness and ability to travel within Miri, Bintulu, and Brunei.

Responsibilities

• Drive sales-generating activities across assigned outlets to achieve and exceed sales targets.
• Supervise outlet PIC performance to ensure SOPs and operational standards are followed.
• Monitor and control outlet operating costs including expenses and labour costs; perform monthly cash audits.
• Ensure outlets achieve strong OEA results through high operations and service standards.
• Oversee inventory management including stock count, ordering, usage, and wastage control within KPI thresholds.
• Lead outlet recruitment, staff placement, and manpower planning for regular and peak periods.
• Monitor outlet attrition and ensure compliance with labour laws in HR matters.
• Ensure products are prepared per SOPs and outlets meet hygiene and food safety standards.
• Plan and facilitate training and service improvement activities to sustain customer service standards.
• Address and resolve customer complaints to protect brand reputation and prevent recurrence.
• Drive execution of advertising and promotional activities and report progress to management.
• Cascade KPIs to outlet PICs and teams through structured goal setting and reviews.
• Lead and develop team members in Retail and Outlet Operations in line with DKSH standards.
• Handle administrative duties including new outlet set-up support, promotional counter activation, and upkeep.

Skills

Interpersonal skills

English fluency

Analytical skills

Written and verbal communication

Education

Business degree or diploma

Job description

The Area Executive drives sales performance and operational excellence across assigned Food and Beverage (F&B) retail outlets in Miri, Bintulu, and Brunei. This role plays a pivotal part in ensuring outlet efficiency, team effectiveness, and customer satisfaction, directly contributing to DKSH's growth objectives within the Sales function.

• Drive sales-generating activities across assigned outlets to achieve and exceed sales targets, ensuring accurate and timely sales collections are deposited into the company's account
• Supervise outlet Person in Charge (PIC) performance to ensure consistent compliance with Standard Operating Procedures (SOPs) and operational standards
• Monitor and control outlet operating costs including expenses and labour costs, and conduct monthly cash audit checks to uphold financial accountability
• Ensure outlets consistently achieve strong OEA results through high operational and service standards
• Oversee inventory management including stock count, ordering, usage, and wastage control within Key Performance Indicator (KPI) thresholds
• Lead outlet recruitment, staff placement, and manpower planning to meet operational demands across regular and peak periods
• Monitor outlet attrition rates and ensure full compliance with labour laws in all Human Resources (HR) matters
• Ensure all products are prepared in accordance with SOPs and that outlets comply with hygiene and food safety standards at all times
• Plan and facilitate training programmes and service improvement activities to achieve and sustain customer service standards
• Address and resolve customer complaints through timely corrective action to prevent recurrence and protect brand reputation
• Drive the execution of advertising and promotional activities and report progress and effectiveness to management
• Cascade operations KPIs to outlet PICs and team members through structured goal setting, tracking, and performance review processes
• Lead and develop team members in Retail and Outlet Operations, aligned with DKSH behavioral standards and continuous learning principles
• Administrative duties and coordination tasks as required, including new outlet set-up support, promotional counter activation, and outlet maintenance and pest control oversight
• Minimum Diploma or Degree in Business or a related discipline, or an equivalent qualification
• Minimum 1 year of working experience as an Area Executive in the F&B retail chain industry
• Excellent interpersonal skills with strong analytical capabilities
• Strong written and verbal communication and presentation skills with demonstrated fluency in English
• Self-motivated with a results-oriented approach and the drive to meet targets in a dynamic environment
• Sound knowledge and understanding of the industry, market, and customer landscape
• Willingness and ability to travel within Miri, Bintulu, and Brunei

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

• Drive sales-generating activities across assigned outlets to achieve and exceed sales targets, ensuring accurate and timely sales collections are deposited into the company's account
• Supervise outlet Person in Charge (PIC) performance to ensure consistent compliance with Standard Operating Procedures (SOPs) and operational standards
• Monitor and control outlet operating costs including expenses and labour costs, and conduct monthly cash audit checks to uphold financial accountability
• Ensure outlets consistently achieve strong OEA results through high operational and service standards
• Oversee inventory management including stock count, ordering, usage, and wastage control within Key Performance Indicator (KPI) thresholds
• Lead outlet recruitment, staff placement, and manpower planning to meet operational demands across regular and peak periods
• Monitor outlet attrition rates and ensure full compliance with labour laws in all Human Resources (HR) matters
• Ensure all products are prepared in accordance with SOPs and that outlets comply with hygiene and food safety standards at all times
• Plan and facilitate training programmes and service improvement activities to achieve and sustain customer service standards
• Address and resolve customer complaints through timely corrective action to prevent recurrence and protect brand reputation
• Drive the execution of advertising and promotional activities and report progress and effectiveness to management
• Cascade operations KPIs to outlet PICs and team members through structured goal setting, tracking, and performance review processes
• Lead and develop team members in Retail and Outlet Operations, aligned with DKSH behavioral standards and continuous learning principles
• Administrative duties and coordination tasks as required, including new outlet set-up support, promotional counter activation, and outlet maintenance and pest control oversight

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Advertising, Marketing & Communications Services 1,001-5,000 employees

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

What can I earn as a Retail Operations Executive