Executive, Food Services (Sales, Ipoh)

DKSH Malaysia Sdn Bhd; Ipoh; On-site; MYR 42,000 - 72,000; Full time

Job summary

DKSH Malaysia Sdn Bhd in Ipoh is seeking a sales-focused professional to expand market share by securing new clients and strengthening relationships with existing ones. You will develop and execute sales strategies to meet targets while safeguarding the company’s market position.

Key duties include implementing action plans, tracking KPIs, handling orders, preparing quotes, and coordinating with internal teams to ensure timely delivery and customer satisfaction.

Qualifications

• Diploma or Degree in Sales/Marketing, or related field.
• 1–2 years in a similar role, preferably from F&B.

Responsibilities

• Implement action plans to achieve sales targets for assigned businesses/territories.
• Track progress against KPIs and sales plans; prioritize daily activities.
• Execute sales activities including product portfolios, marketing plans, and merchandising.
• Prepare quotation/tender prices, delivery terms, and commercial terms per policy.
• Report competitor activities and maintain customer data in CRM.
• Drive continuous improvement in sales processes and collect payments.
• Maintain a customer issues log and follow up on problems.
• Respond to orders/queries, inform customers of promotions and new products.
• Support budget management and ensure efficient resource usage.
• Coordinate with internal stakeholders for timely product delivery.

Skills

Local language fluency

English fluency

Strong selling skills

Communication & negotiation

Research & analytical skills

Office tools (Excel/Word/PowerPoint)

Education

Diploma or Degree in Sales/Marketing

Job description

Expanding the company's market share by acquiring new clients and enhancing relationships with existing ones. Developing and executing sales strategies to meet and exceed targets. To ensure that the sales strategy remains on track, safeguarding the company's market position and growth targets.

• Implement action plans (e.g. make regular calls/visits, take orders, etc.) to achieve sales targets for assigned businesses/territories
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
• Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
• Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies
• Report on the activities and products of the competitors via inputs to the competition reports
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. Track and collect payments from customers
• Maintain a customer complaints/issues log and follow up on customer issues
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products
• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Work with internal stakeholders to ensure timely delivery of products. Support internal stakeholders in relationship development with key customers
• Diploma or Degree in Sales/Marketing, or any other related field.
• 1-2 years experience in a similar role, preferably from F&B industry
• Sales background dealing with HORECA exposure/experience is highly desirable
• Sales of Bakery Ingrediance is highly desired
• Demonstrate basic knowledge and understanding of the industry, market & competitors
• Demonstrate basic knowledge in assigned territories/products/services and strong selling skills
• Demonstrate strong communication and negotiation skills
• Demonstrate basic research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken
• Must be willing to travel
• Implement action plans (e.g. make regular calls/visits, take orders, etc.) to achieve sales targets for assigned businesses/territories
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
• Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
• Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies
• Report on the activities and products of the competitors via inputs to the competition reports
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. Track and collect payments from customers
• Maintain a customer complaints/issues log and follow up on customer issues
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products
• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Work with internal stakeholders to ensure timely delivery of products. Support internal stakeholders in relationship development with key customers

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Advertising, Marketing & Communications Services 1,001-5,000 employees

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

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