Regional F&B Retail Operations Executive

DKSH; Miri; On-site; MYR 58,000 - 78,000; Full time

Job summary

DKSH is seeking an Area Executive to drive sales performance and operational excellence across F&B retail outlets in Miri, Bintulu, and Brunei. You will ensure SOP compliance, inventory accuracy, staffing, and KPI achievement to support DKSH's growth in the Sales function.

Responsibilities include leading recruitment, training, cost control, food safety, promotions, and customer service improvements. Travel within the designated region is required to cover outlets effectively.

Qualifications

• Diploma or Degree in Business or related discipline required.
• Minimum 1 year of experience as an Area Executive in the F&B retail chain industry.
• Excellent interpersonal, written and verbal communication and presentation skills.
• Fluency in English.
• Willingness to travel within Miri, Bintulu, and Brunei.

Responsibilities

• Drive sales-generating activities across assigned outlets to achieve and exceed sales targets and ensure timely collections.
• Supervise outlet PIC performance to ensure SOPs and standards are followed.
• Monitor and control outlet operating costs including labour and expenses, with monthly cash audit checks.
• Ensure outlets achieve strong OEA results through high operational and service standards.
• Oversee inventory management, stock counts, ordering, usage and wastage within KPI thresholds.
• Lead outlet recruitment, staff placement and manpower planning for peak periods.
• Address customer complaints and take timely corrective actions to protect brand reputation.

Skills

Interpersonal skills

Communication skills

Presentation skills

Results-oriented

Analytical capabilities

Education

Diploma or Degree in Business

Job description

DKSH is seeking an Area Executive to drive sales performance and operational excellence across F&B retail outlets in Miri, Bintulu, and Brunei. You will ensure SOP compliance, inventory accuracy, staffing, and KPI achievement to support DKSH's growth in the Sales function.

Responsibilities include leading recruitment, training, cost control, food safety, promotions, and customer service improvements. Travel within the designated region is required to cover outlets effectively.