Thai Tech Support Advisor I - Customer Care

cnx; Kuala Lumpur; On-site; MYR 3,000 - 4,600; Full time

Job summary

Concentrix is seeking an Advisor I, Customer Service - Thai Tech Support in Kuala Lumpur to handle inbound/outbound calls and internet inquiries, delivering excellent service and resolving routine issues. The role requires a high school diploma with 0–6 months of relevant experience and strong communication skills in a fast-paced environment.

The position is full-time in Kuala Lumpur, offering opportunities to work within a diverse, global support team and to grow within a customer-centric

Qualifications

• High school diploma with 0–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.

Responsibilities

• Ensure service delivered to customers meets KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and document accounts.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking databases.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma

Job description

Concentrix is seeking an Advisor I, Customer Service - Thai Tech Support in Kuala Lumpur to handle inbound/outbound calls and internet inquiries, delivering excellent service and resolving routine issues. The role requires a high school diploma with 0–6 months of relevant experience and strong communication skills in a fast-paced environment.

The position is full-time in Kuala Lumpur, offering opportunities to work within a diverse, global support team and to grow within a customer-centric