Application Support Engineer

Tentacle Tech; Kuala Lumpur; On-site; MYR 72,000 - 110,000; Full time

Benefits offered by this job

Training and mentorship

Career progression

Job summary

Tentacle Tech, an IT and software development consulting company in Malaysia, is seeking an Application Support Engineer for a 12-month onsite contract in Kuala Lumpur. You will keep business-critical applications available, stable and high-performing, troubleshoot incidents and collaborate with development and infrastructure teams.

Responsibilities include monitoring and supporting enterprise apps, resolving incidents within SLAs, performing root-cause analysis, coordinating fixes and

Qualifications

• Bachelor's degree in Computer Science, Information Technology or a related field is desired.
• Strong understanding of application architecture and support methodologies.
• Proficiency in SQL and relational databases (e.g., Oracle, MySQL).
• Experience with Linux/Unix environments and scripting (e.g., Shell, Python).
• familiarity with ITIL processes and Agile methodologies (Scrum/Kanban).
• Knowledge of Java/.NET applications, middleware and web services.
• Good analytical and troubleshooting skills with strong communication.

Responsibilities

• Monitor, maintain and support enterprise applications to ensure high availability.
• Investigate and resolve incidents, problems and service requests within SLAs.
• Perform root cause analysis and implement permanent fixes.
• Collaborate with development teams on bug fixes and deployments.
• Manage configurations, patches and upgrades across environments.
• Document procedures and troubleshooting steps for knowledge sharing.
• Provide on-call support during critical outages.

Skills

SQL & Databases

Linux/Unix scripting

ITIL & IT Service Mgmt

Java/.NET apps

APIs & Web services

Analytical & troubleshooting

Communication & collaboration

Education

Bachelor's degree in Computer Science / IT

Tools

Oracle

MySQL

Shell

Python

Job description

Tentacle Tech is an IT and software development consulting company serving some of Malaysia's largest enterprises. We deliver technology solutions, software development services, and IT consulting across multiple industries. We are looking for a talented professional to join our growing team.

The Role

As an Application Support Engineer, you will be the go-to person for keeping business-critical applications available, stable and high-performing. This is a 12-month onsite contract where you will troubleshoot incidents, enhance applications and collaborate with development and infrastructure teams to deliver reliable solutions. We currently have 2 openings for Malaysian nationals.

What You'll Do

• Monitor, maintain and support enterprise applications to ensure high availability and performance
• Investigate and resolve incidents, problems and service requests within agreed SLAs
• Perform root cause analysis and implement permanent fixes to prevent recurring issues
• Collaborate with development teams on bug fixes, enhancements and deployment activities
• Manage application configurations, patches and upgrades across production and non-production environments
• Document processes, troubleshooting steps and technical solutions for knowledge sharing
• Provide on-call support and take part in incident management during critical outages

What We're Looking For

• Bachelor's degree in Computer Science, Information Technology or a related field is desired
• Strong understanding of application architecture and support methodologies
• Proficiency in SQL and relational databases (e.g., Oracle, MySQL)
• Experience with Linux/Unix environments and scripting (e.g., Shell, Python)
• Familiarity with ITIL processes (Incident, Problem, Change Management) and Agile methodologies such as Scrum or Kanban
• Knowledge of Java/.NET applications, middleware technologies, API integrations and web services
• Good analytical and troubleshooting skills, with strong communication and collaboration skills
• Malaysian nationality only

What We Offer

• 12-month contract with exposure to business-critical enterprise applications
• Opportunities to work alongside development and infrastructure teams across the organisation
• Training and mentorship to help you grow your technical skills
• Career progression opportunities and a supportive team environment

Tentacle Technologies was founded in November 2001 with humble beginnings. Headquartered in Malaysia, today we operate in countries like Singapore, India and the Philippines. Our core services are Business Consulting, Software Development, Quality Assurance & IT solutions in Digital Transformation. We are techies with the right techniques to revamp businesses!

Unlike most of the tech companies that have been around since 2000’s, Tentacle Technologies understands the evolution of technology and accepts it as an integral part of future businesses. Our journey started sixteen years ago and our passion for technology has created a positive impact. From what started as a small team, we have grown to a team of 350 employees globally.

A dozen years in business, never lost a client, 350+ technology professional on board, more than 100 client partnerships, do we have to say more?