Application Specialist - Ophthalmology Solutions

Carl Zeiss Sdn Bhd; Petaling Jaya; On-site; MYR 54,000 - 90,000; Full time

Job summary

Carl Zeiss Sdn Bhd is seeking an Application Specialist for Ophthalmology Solutions in Malaysia. You will demonstrate ophthalmic diagnostics, provide training, and support clinical adoption within customer workflows.

The role involves hands-on work with diagnostic equipment, lasers and digital solutions, plus travel to client sites and events. English fluency is essential; Bahasa Malaysia is a plus.

Qualifications

• 1–2 years of experience in clinical practice or healthcare support.
• Experience in ophthalmology, especially with diagnostic equipment or lasers, is an advantage.
• Strong customer-focused approach and ability to document and organize information.
• Familiarity with digital workflows and healthcare data systems.
• Fluent English; Bahasa Malaysia is an advantage.

Responsibilities

• Plan and deliver product demonstrations and user training tailored to customers’ clinical needs and workflows.
• Provide ongoing application support, including refresher training and follow-up visits.
• Assess customers’ clinical workflow and technical requirements, advising on configurations and integration.
• Support the sales team during customer presentations and technical discussions with product capabilities and clinical questions.
• Assist with installation, setup and handover of ophthalmic equipment and digital solutions, coordinating with sales and technical teams.

Skills

Customer focus

Organisation

Documentation

Collaboration

English proficiency

Tools

Ophthalmic diagnostic equipment

Therapeutic lasers

Digital solutions

Job description

Application Specialist - Ophthalmology Solutions

This role supports the clinical use and adoption of ZEISS Ophthalmology solutions in Malaysia, with a focus on ophthalmic diagnostic equipment, therapeutic lasers and digital solutions. The role involves delivering product demonstrations, user training and ongoing application support to help customers integrate these solutions into their clinical workflows.

Key responsibilities:

1. Clinical Support & Application

Plan and deliver product demonstrations and user training tailored to customers’ clinical needs and workflows, in collaboration with the sales team.

Provide ongoing application support, including refresher training and follow-up visits, to strengthen user confidence, product utilisation and customer satisfaction.

Assess customers’ clinical workflow and technical requirements, and provide application input on suitable product configurations and integration with existing equipment and systems.

Support the sales team during customer presentations and technical discussions by explaining product capabilities and addressing clinical application and technical questions.

Support the installation, setup and handover of ophthalmic diagnostic equipment, therapeutic lasers and digital solutions, in coordination with the relevant sales and technical teams.

Train users on digital solutions and connected applications, to support efficient image review, data management and integration across diagnostic devices.

Provide initial application troubleshooting and coordinate the escalation of technical issues to the relevant support teams.

Stay updated on relevant developments in ophthalmology and the assigned ZEISS products, software and clinical applications.

2. Technical Product Knowledge and Tender Support

Develop and maintain detailed knowledge of the technical specifications, capabilities and limitations of assigned ZEISS ophthalmic diagnostic equipment, therapeutic lasers and digital solutions.

Maintain working knowledge of relevant competitor products, including their technical specifications, capabilities and limitations, to support accurate comparisons and customer discussions.

Assist the sales team with the technical specifications and technical compliance sections of tender submissions, including reviewing requirements, preparing responses and compiling supporting documentation.

Verify technical responses against current product documentation and coordinate with Product Management and relevant technical teams to clarify requirements, discrepancies or deviations.

3. Clinical Education and Marketing Support

Collaborate with Marketing and the sales team to plan and deliver product launches, clinical workshops, roundtable discussions and other educational activities that support product awareness and adoption.

Represent ZEISS at relevant congresses, trade shows and industry events, providing product demonstrations and application expertise.

Develop and deliver application and product training for internal sales and service colleagues to strengthen their product knowledge and customer support capabilities.

4. Strategic Contributions

Work closely with Sales, Marketing, Product Management and Service to coordinate application support and strengthen customer adoption of the assigned portfolio.

Identify and share opportunities to improve training delivery, customer support and clinical workflow adoption.

Maintain timely and accurate records of demonstrations, training sessions, application support activities and customer feedback in the relevant company systems.

What we're looking for:

1–2 years of relevant experience in clinical practice, medical device applications, clinical training or healthcare support.

Experience in optometry or ophthalmology, particularly with ophthalmic diagnostic equipment, therapeutic lasers or digital solutions, is an advantage.

Strong practical aptitude for ophthalmic devices and software.

Familiarity with digital workflows, basic networking concepts and healthcare data systems.

Strong customer focus, organisation, documentation and collaboration skills.

Proficiency in spoken and written English; Bahasa Malaysia is an advantage.

Travel:

This position involves frequent travel to client sites, trade shows, and industry events within Malaysia. Occasional international travel may be required for training or conferences.

With a view to get closer to our customers in the Southeast Asian region, ZEISS started its Southeast Asia organization in 1990 with its Regional Headquarters in Singapore. Other direct sales and service operations include Malaysia, Vietnam, Philippines and Thailand; with representative offices in Indonesia. This is further supplemented by a network of business partners spread across the region.

The Camera Lenses, cinemizer, Industrial Metrology, Medical Technology, Microscopy, Semiconductor Metrology Systems and Vision Care business groups of ZEISS have established operations in Southeast Asia.