PRESBYOND Clinical Application & Workflow Specialist, Southeast Asia

ZEISS Group; Petaling Jaya; Vor Ort; MYR 120.000 - 180.000; Vollzeit

Zusammenfassung

ZEISS Group in Southeast Asia seeks a PRESBYOND Clinical Application & Workflow Specialist, Refractive, to drive adoption and growth of PRESBYOND Laser Blended Vision across the region. You will lead clinical application, optometric workflow integration, and in-clinic counselling to ensure consistent patient outcomes and exceptional experiences.

You will train local country teams, develop SOPs, and provide field coaching for surgeons and optometrists on refraction, centration, and treatment

Qualifikationen

• Bachelor’s degree in Optometry.
• Minimum 5 years of optometry related experience.
• Experience in refractive clinical settings or excimer-based procedures preferred.
• Willingness to travel regionally.

Aufgaben

• Deliver clinical application and workflow training.
• Train surgeons and optometrists on PRESBYOND parameters and refractive planning techniques.
• Provide on-site case support and evaluations to optimize outcomes.
• Develop standardized SOPs, surgeon guides, and pre/post-op best-practice protocols.
• Support optometrists on refraction, binocular balancing, and suitability assessment.
• Conduct product demonstrations and trainings for ZEISS PRESBYOND and related workflows.
• Lead training initiatives and cross-functional learning sessions to harmonize regional execution.

Kenntnisse

Presentations

Training delivery

Communication

Cross-functional collaboration

Customer orientation

Team player

Willing to travel

Ausbildung

Bachelor’s degree in Optometry

Jobbeschreibung

Purpose of this position / Position summary:

Reporting to the Regional Head of Sales, REF, SEA, the PRESBYOND Clinical Application & Workflow Specialist, Refractive is a regional expert responsible for enabling successful adoption and growth of PRESBYOND Laser Blended Vision across Southeast Asia. The role spans clinical application, optometric workflow integration, in-clinic counselling excellence, and training of local country teams to ensure consistent, high-quality outcomes and patient experience across the region.

Primary duties and responsibilities:

1. Clinical Application & Optometric Workflow Suppor t

Ensure clinical excellence, repeatable outcomes, and seamless workflow execution.

• Deliver deep-dive training on the PRESBYOND treatment workflow, including patient selection, refraction protocols, centration, cyclotorsion, treatment planning, and outcome interpretation.
• Train surgeons and optometrists on excimer setup, MEL90 PRESBYOND parameters, and refractive planning techniques.
• Provide on-site case support and evaluations to optimize early outcomes and build surgeon confidence.
• Develop standardized clinical SOPs, surgeon guides, and pre/post-op best-practice protocols.
• Support optometrists on accurate refraction, binocular balancing, aberration considerations, and suitability assessment.
• Conduct product demonstrations, presentations, and trainings for ZEISS PRESBYOND, ZEISS Refractive devices and ZEISS Refractive Workflows.

2. In-Clinic Practice Development Consulting (PDC) Excellence

Improve conversion, expectation management, and patient understanding at every touchpoint.

• Train counsellors, optometrists, and call-center agents on patient-friendly PRESBYOND communication.
• Conduct regular role plays, objection handling sessions, and counselling confidence workshops.
• Develop scripts and communication frameworks for enquiry handling, adaptation expectations, visual performance, and comparison vs. monovision.
• Create and deploy PRESBYOND patient-journey materials (digital + physical), and track usage impact.
• Guide clinics in designing end-to-end patient experience to improve counselling efficiency and satisfaction.

3. Training & Capability Building for Local Country Teams

Build strong local expertise and ensure sustainable adoption through internal upskilling.

• Train local Sales, CAS, PDC, and Marketing teams on PRESBYOND clinical fundamentals, workflow, patient profiles, and best practices. This may include; product training, application training and providing relevant clinical papers, product technical specifications, competitor analysis and fight cards
• Develop “train-the-trainer” programs to ensure consistent knowledge transfer within each country.
• Provide field coaching during clinic visits to strengthen team confidence and competence.
• Conduct quarterly capability assessments and recommend targeted development plans for each market.
• Lead cross-functional learning sessions (clinical + PDC + marketing) to align teams on category-building strategies.
• Document and share best practices across countries to harmonize PRESBYOND execution regionally.
• Conduct market scanning to report competitors’ activities, analysis & market trend for management decision making
• Identifying and building potential KOLs for various local and regional symposiums together with Professional Education.

Any other duties & responsibilities as assigned by the management

Education requirements / Experience / Job Specifications:

Education / Professional Certification

• Bachelor’s degree in Optometry

Experience

Minimum 5 years of optometry related experience. Hands-on experience in refractive clinical settings or excimer-based procedures preferred.

Knowledge / Skills/ Other characteristics

• Good presentations skills
• Strong training and facilitation skills.
• Ability to simplify complex concepts for different audiences.
• Excellent interpersonal, communication, and cross-functional collaboration ability.
• Strong customers(internal & external)orientation
• Strong team player
• Willingness to travel regionally.

Working conditions & Other Attributes.

• Regular travelling in SEA region