Application Specialist, Clinical Support

ZEISS Group; Petaling Jaya; On-site; MYR 60,000 - 110,000; Full time

Job summary

ZEISS Group Malaysia is seeking an Application Specialist to support clinical adoption of ophthalmology solutions, including diagnostic equipment, lasers and digital tools. You will deliver product demonstrations, conduct user training and provide ongoing application support.

You will assess customer workflows, assist sales with tender responses, coordinate installations, train staff on digital solutions and liaise with service teams. Frequent travel within Malaysia is required.

Qualifications

• 1–2 years in clinical practice or medical device applications.
• Experience in optometry or ophthalmology is advantageous.

Responsibilities

• Plan and deliver product demos and user trainings.
• Provide ongoing application support and refresher training.
• Assess clinical workflows and advise on configurations.
• Assist sales with technical specs and tender responses.
• Coordinate installation, setup and handover of ophthalmic equipment.
• Train users on digital solutions and data integration.
• Troubleshoot and escalate issues to support teams.
• Stay updated on ZEISS ophthalmology products.

Skills

Clinical training

Technical explanation

Ophthalmic devices

Customer support

Training delivery

Tools

Ophthalmic equipment

Digital solutions

Job description

Purpose of this position / Position summary:

The Application Specialist supports the clinical use and adoption of ZEISS Ophthalmology solutions in Malaysia, with a focus on ophthalmic diagnostic equipment, therapeutic lasers and digital solutions. The role involves delivering product demonstrations, user training and ongoing application support to help customers integrate these solutions into their clinical workflows.

Primary duties and responsibilities :

Clinical Support & Application

• Plan and deliver product demonstrations and user training tailored to customers’ clinical needs and workflows, in collaboration with the sales team.
• Provide ongoing application support, including refresher training and follow-up visits, to strengthen user confidence, product utilization and customer satisfaction.
• Assess customers’ clinical workflow and technical requirements, and provide application input on suitable product configurations and integration with existing equipment and systems.
• Support the sales team during customer presentations and technical discussions by explaining product capabilities and addressing clinical application and technical questions.
• Support the installation, setup and handover of ophthalmic diagnostic equipment, therapeutic lasers and digital solutions, in coordination with the relevant sales and technical teams.
• Train users on digital solutions and connected applications, to support efficient image review, data management and integration across diagnostic devices.
• Provide initial application troubleshooting and coordinate the escalation of technical issues to the relevant support teams.
• Stay updated on relevant developments in ophthalmology and the assigned ZEISS products, software and clinical applications.

Technical Product Knowledge and Tender Support

• Develop and maintain detailed knowledge of the technical specifications, capabilities and limitations of assigned ZEISS ophthalmic diagnostic equipment, therapeutic lasers and digital solutions.
• Maintain working knowledge of relevant competitor products, including their technical specifications, capabilities and limitations, to support accurate comparisons and customer discussions.
• Assist the sales team with the technical specifications and technical compliance sections of tender submissions, including reviewing requirements, preparing responses and compiling supporting documentation.
• Verify technical responses against current product documentation and coordinate with Product Management and relevant technical teams to clarify requirements, discrepancies or deviations.

Clinical Education and Marketing Support

• Collaborate with Marketing and the sales team to plan and deliver product launches, clinical workshops, roundtable discussions and other educational activities that support product awareness and adoption.
• Represent ZEISS at relevant congresses, trade shows and industry events, providing product demonstrations and application expertise.
• Develop and deliver application and product training for internal sales and service colleagues to strengthen their product knowledge and customer support capabilities.

Strategic Contributions

• Work closely with Sales, Marketing, Product Management and Service to coordinate application support and strengthen customer adoption of the assigned portfolio.
• Identify and share opportunities to improve training delivery, customer support and clinical workflow adoption.
• Maintain timely and accurate records of demonstration

Experience:

• 1–2 years of relevant experience in clinical practice, medical device applications, clinical training or healthcare support.
• Experience in optometry or ophthalmology, particularly with ophthalmic diagnostic equipment, therapeutic lasers or digital solutions, will be an advantage.

Knowledge / Skills / Other characteristics:

• Ability to explain clinical and technical concepts clearly and train users with varying levels of experience.
• Ability to interpret technical specifications, compare product capabilities and prepare accurate technical documentation.
• Strong practical aptitude for ophthalmic devices and software, with a structured approach to troubleshooting and escalation.
• Familiarity with digital workflows, basic networking concepts and healthcare data systems, with the ability to work effectively with customer IT and internal technical teams.
• Strong customer focus, organisation, documentation and collaboration skills.
• Proficiency in spoken and written English; Bahasa Malaysia is an advantage.

Working conditions & Other Attributes:

Travel:

This position involves frequent travel to client sites, trade shows, and industry events within Malaysia. Occasional international travel may be required for training or conferences.

Other Attributes:

• Adaptability: Ability to quickly adapt to changing circumstances and priorities.
• Problem-Solving: Strong analytical and problem-solving skills to address client needs and challenges effectively.
• Team Collaboration: Capacity to work effectively in a collaborative team environment and liaise with cross-functional departments.
• Time Management: Excellent time-management skills to meet deadlines and manage multiple tasks efficiently.
• Professionalism: Maintain a high level of professionalism and integrity in all interactions, both internally and with clients.