Senior Product Specialist (Ophthalmology, Kuala Lumpur)

Transmedic Healthcare Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Transmedic Healthcare Sdn Bhd in Malaysia is seeking an experienced Ophthalmic Sales Specialist to drive uptake of new surgical treatment paradigms and foster strong relationships with doctors, nurses and purchasing staff.

You will manage customer data, ensure timely CRM updates, provide clinical support to ophthalmic practices, and contribute to accurate forecasting and market intelligence. The role requires 3–5 years of relevant experience and solid communication skills.

Qualifications

• Bachelor degree in optical/eye care or life sciences.
• 3–5 years relevant experience.
• Good interpersonal and communication skills.
• Proficient in MS Office.
• Ability to prioritise and comply with local laws and procedures.
• Professional conduct and compliance.
• Continuous learning and development mindset.
• Ownership and accountability.

Responsibilities

• Drive uptake of new ophthalmic treatment paradigms with cross-functional teams.
• Manage customer database; update Sales Manager and Country Manager on customers.
• Provide prompt customer service, resolve issues professionally.
• Maintain CRM/pipeline records; submit forecasts on time.
• Provide clinical support to ophthalmic practices; assess needs to improve outcomes.
• Assist practices analyze outcomes and train staff on biometry techniques.
• Monitor competitor activity to stay competitive.
• Account management: build relationships with doctors, nurses, OT staff, purchasers.
• New business development: prospect new accounts and cross-sell.
• Demonstrate product and clinical competency; communicate accurate product info.

Skills

Interpersonal skills

Communication skills

Customer service

Cross-functional collaboration

Education

Bachelor's degree in Optical/Optometry/Ophthalmology/Medical Science/Life Science or equivalent

Tools

MS Office

Job description

Key Responsibilities

• Drive uptake of new treatment paradigms in Surgical Ophthalmic working closely with cross-functional colleagues.
• Manage individual customer data base by updating contact information. Regular updates to Sales Manager and Country Manager regarding customers.
• Customer service & responsiveness: respond promptly, follow through on commitments and resolve customer issues professionally.
• Sales discipline & reporting: maintain accurate CRM/pipeline/account records, submit forecasts and reports on time, and provide meaningful market intelligence.
• Provide clinical support to Ophthalmic practices, assess and identify needs of practice to improve surgical outcomes
• Assist practices analyse their outcomes (e.g. reviewing files, data entry for analysis) as required and train the staff on the theory and techniques of improving biometry measurements as required
• Constant track on competitor activity feedback to maintain a competitive advantage.
• Management of Customer Calls/Enquiries/Orders directly and execution, follow-up with respective Customer Service Personnel
• Contacting customer for follow-up on orders and deliveries and maintaining good relationship with customers.
• Taking corrective/preventive actions as a follow up measure to customer complaints by coordinating with the After-Sales Service division.
• Collaborating with other departments to ensure sales activities are integrated and proper processes and protocolsare followed to provide the most suitable service to the customer needs.
• Review of processes and recommend process improvements to ensure customer is successful.
• Efficient, timely and accurate reporting of Sales activities, results, opportunities & threats to National Sales Manager.
• Maintaining and archiving quotation and pricing information for future strategic and management decisions.
• Assist with other duties assigned by the manager from time to time based on the demands of the business and its developments or challenges.
• Account management: build strong relationships with doctors, nurses, OT staff, purchasing and other stakeholders; develop existing accounts rather than only taking orders.
• New business development: prospect for new accounts, convert competitive users, cross selling and follow through until conversion.
• Product & clinical competency: demonstrate strong product knowledge, understand relevant clinical concepts and competitor products, and communicate accurate product information.

Requirements

• Bachelors Degree in Optical/Optometry/Ophthalmology/Medical Science/Life Science or equivalent.
• Minimum of 3-5 years of relevant working experience
• Good inter-personal skills, efficient oral & written communication
• Excellent computer literacy
• Ability to prioritize and execute knowledge of local laws and documentary procedures
• Proficiency in MS Office Application (Word, Power Point, Excel)
• Professional conduct & compliance: punctuality, integrity, appropriate expense claims, company policy compliance and professional behaviour with customers and colleagues.
• Learning & development: complete required training and continuously improve clinical, product and selling competency.
• Ownership & accountability — proactively solve problems, communicate issues early and take responsibility for agreed actions rather than waiting to be instructed.

Transmedic was founded in 1980 with the aim of becoming the top specialist in the advanced medical technologies arena in Southeast Asia. Headquartered in Singapore, we have since grown our presence in 7 countries and have a staff of over 500 people. We are a well-regarded partner of many hospitals in the region, and renowned principals globally.