Application Engineer (BIM Modeller)

IME Group; Subang Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

Jora Malaysia is seeking a technical support professional to provide pre-sales and post-sales support for CAD/CAM/CAE and end-to-end network solutions, from design to manufacturing. You will develop Implementation Support Plans and training to meet customer requirements while driving continuous quality improvements.

The role requires at least a diploma/degree in engineering or IT, with 2 years in a related field.

Qualifications

• Candidate must hold Diploma or Degree in a related field.
• At least 2 years’ working experience in a related field.
• Fresh graduates are welcome to apply.
• Ability to utilize CAD/CAM/CAE solutions is an added advantage.

Responsibilities

• Provide quality pre-sales and post-sales technical support to prospects and clients.
• Complete assigned projects and support within deadlines.
• Be proactive in delivering solutions to enhance client experience and margins.
• Equip sales and marketing with product knowledge to perform tasks.
• Collaborate with sales and clients to develop a solid Implementation Support Plan.
• Develop and implement training programs for products and industry solutions.
• Initiate proactive activities to increase client value and satisfaction.
• Ensure efficient use of company resources for productivity and returns.
• Attend trainings or seminars and share knowledge with others.

Skills

CAD/CAM/CAE

English

Bahasa Malaysia

Mandarin

Education

Diploma/ Degree in Mechanical Engineering

Degree in Computer Science/ Information Technology/ Engineering

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible to provide pre-sale and post-sale technical support for CAD/CAM/CAE and end-to-end network solutions represented by the company from design to manufacturing. Develop Implementation Support Plan and prepare the solution training in order to fulfill the customers’ requirements. Ensure there is continuous improvement of the quality system.

Key Responsibilities & Accountabilities

• To provide quality pre-sales and post-sales technical support to prospect and client to meet company’s goal.
• To complete the assigned project/support within set deadlines.
• To be proactive and innovative in providing support and solution to deliver good experience to clients and achieve company’s goal.
• To provide full information to equip the sale and marketing personnel with sufficient product knowledge to perform their task.
• To work together with the sale personnel and clients to develop the Implementation Support Plan and ensure the plan is successful.
• To develop and implement a quality and comprehensive product and industrial-based training program to meet client’s requirement.
• To initiate pro-active activities so as to elevate value add to clients and ensure good clients’ experience to improve margins.
• To ensure company’s resources are well utilized and managed for productivity and returns
• To perform any other duties that the management may assign to you from time to time.
• To attend any training or seminar that the management sees appropriate and be able to share such knowledge effectively with others.

Requirements:

• At least Diploma/ Degree in Mechanical Engineering /Degree in Computer Science/ Information Technology/ Engineering or any related field.
• At least 2 years’ working experience in related field.
• Fresh graduates are welcome to apply.
• Ability to utilize CAD/CAM/CAE solution is a added advantage.
• Good written and speak in English, Bahasa Malaysia & Mandarin
• Good communication, interpersonal and analytical skills.