Application Engineer (BIM Modeller)

IME Trading; Subang Jaya; On-site; MYR 56,000 - 100,000; Full time

Job summary

IME Trading in Subang Jaya, Malaysia, seeks a technical support specialist to provide pre-sales and post-sales support for CAD/CAM/CAE solutions from design to manufacturing. You will develop implementation support plans, prepare training materials, and drive continuous quality improvements while collaborating with sales to meet client expectations and project timelines.

Fresh graduates welcome; candidates with a Diploma/Degree in Mechanical Engineering or IT-related field and at least 2 years

Qualifications

• Diploma/ Degree in Mechanical Engineering, Computer Science, Information Technology or related field.
• At least 2 years’ working experience in a related field.
• Fresh graduates are welcome to apply.

Responsibilities

• Provide pre-sales and post-sales technical support for CAD/CAM/CAE solutions from design to manufacturing.
• Develop implementation support plans and prepare solution training to fulfill customer requirements.
• Ensure continuous improvement of the quality system and client satisfaction.
• Collaborate with sales to equip personnel with product knowledge and support sales initiatives.
• Attend training and share knowledge with team to uplift service levels.

Skills

Communication skills

Interpersonal skills

Analytical skills

Education

Diploma/ Degree in Mechanical Engineering or IT-related field

2 years' related experience

Tools

CAD/CAM/CAE

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible to provide pre-sale and post-sale technical support for CAD/CAM/CAE and end-to-end network solutions represented by the company from design to manufacturing. Develop Implementation Support Plan and prepare the solution training in order to fulfill the customers' requirements. Ensure there is continuous improvement of the quality system.

Key Responsibilities & Accountabilities

• To provide quality pre-sales and post-sales technical support to prospect and client to meet company's goal.
• To complete the assigned project/support within set deadlines.
• To be proactive and innovative in providing support and solution to deliver good experience to clients and achieve company's goal.
• To provide full information to equip the sale and marketing personnel with sufficient product knowledge to perform their task.
• To work together with the sale personnel and clients to develop the Implementation Support Plan and ensure the plan is successful.
• To develop and implement a quality and comprehensive product and industrial-based training program to meet client's requirement.
• To initiate pro-active activities so as to elevate value add to clients and ensure good clients' experience to improve margins.
• To ensure company's resources are well utilized and managed for productivity and returns
• To perform any other duties that the management may assign to you from time to time.
• To attend any training or seminar that the management sees appropriate and be able to share such knowledge effectively with others.

Requirements:

• At least Diploma/ Degree in Mechanical Engineering /Degree in Computer Science/ Information Technology/ Engineering or any related field.
• At least 2 years' working experience in related field.
• Fresh graduates are welcome to apply.
• Ability to utilize CAD/CAM/CAE solution is a added advantage.
• Good written and speak in English, Bahasa Malaysia & Mandarin
• Good communication, interpersonal and analytical skills.