Application Engineer

IME Trading; Subang Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

Jora Malaysia seeks a technical support specialist to provide pre-sales and post-sales support for CAD/CAM/CAE solutions from design to manufacturing. You will develop Implementation Support Plans and prepare solution training to meet customer requirements.

Responsibilities include improving quality systems, collaborating with sales, and delivering knowledge to clients. Fresh graduates are welcome, with English, Bahasa Malaysia and Mandarin proficiency.

Qualifications

• At least Diploma/ Degree in Mechanical Engineering / Computer Science/ IT/ Engineering or related field.
• At least 2 years' experience in related field.
• Fresh graduates are welcome to apply.
• Ability to utilize CAD/CAM/CAE solution is an added advantage.
• Good written and spoken English, Bahasa Malaysia & Mandarin.
• Good communication, interpersonal and analytical skills.

Responsibilities

• Provide quality pre-sales and post-sales technical support to prospects and clients.
• Complete assigned projects within set deadlines.
• Be proactive and innovative in providing support and solutions to deliver good client experience.
• Provide full information to equip sales/marketing with product knowledge.
• Work with sales to develop Implementation Support Plan and ensure its success.
• Develop and implement training programs to meet client requirements.
• Initiate activities to add value for clients and improve margins.
• Ensure company resources are utilized efficiently.
• Perform any other duties as assigned by management.
• Attend relevant trainings and share knowledge with others.

Skills

Technical support

Pre-sales

Post-sales

Client communication

Education

Diploma/Degree in Mechanical Engineering or Computer Science/IT/Engineering

Tools

CAD/CAM/CAE

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible to provide pre-sale and post-sale technical support for CAD/CAM/CAE and end-to-end network solutions represented by the company from design to manufacturing. Develop Implementation Support Plan and prepare the solution training in order to fulfill the customers' requirements. Ensure there is continuous improvement of the quality system.

Key Responsibilities & Accountabilities

• To provide quality pre-sales and post-sales technical support to prospect and client to meet company's goal.
• To complete the assigned project/support within set deadlines.
• To be proactive and innovative in providing support and solution to deliver good experience to clients and achieve company's goal.
• To provide full information to equip the sale and marketing personnel with sufficient product knowledge to perform their task.
• To work together with the sale personnel and clients to develop the Implementation Support Plan and ensure the plan is successful.
• To develop and implement a quality and comprehensive product and industrial-based training program to meet client's requirement.
• To initiate pro-active activities so as to elevate value add to clients and ensure good clients' experience to improve margins.
• To ensure company's resources are well utilized and managed for productivity and returns
• To perform any other duties that the management may assign to you from time to time.
• To attend any training or seminar that the management sees appropriate and be able to share such knowledge effectively with others.

Requirements:

• At least Diploma/ Degree in Mechanical Engineering /Degree in Computer Science/ Information Technology/ Engineering or any related field.
• At least 2 years' working experience in related field.
• Fresh graduates are welcome to apply.
• Ability to utilize CAD/CAM/CAE solution is a added advantage.
• Good written and speak in English, Bahasa Malaysia & Mandarin
• Good communication, interpersonal and analytical skills.