APJ Strategic Partner Tech Success Manager

SentinelOne, Inc.; Kuala Lumpur; Remote; MYR 366.000 - 610.000; Vollzeit

Benefits dieser Stelle

Restricted Stock Units (RSUs)

Competitive leave benefits

Medical and insurance benefits

Pension

Employee Assistance Program (EAP)

Global home office allowance

Flexible benefits allowance

Zusammenfassung

SentinelOne is seeking a Technical Partner Success Manager to act as the technical advisor for a portfolio of strategic APJ partners. You will own partner health, onboarding, adoption, and quarterly business reviews, while scaling impact via automation and digital channels.

You will develop scalable enablement content, deliver technical webinars, and collaborate with Product, Engineering, and Marketing to address partner needs. Global travel within APJ is expected.

Qualifikationen

• 3+ years in a technical, partner, or customer-facing role such as Technical Account Manager, Solutions Engineer, Customer Success Manager, or Senior Support Engineer, preferably within cybersecurity or enterprise SaaS.
• Experience managing a named book of partners or customers, combined with the ability to scale impact through one to many programs.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to guide program strategy.

Aufgaben

• Own Strategic Partner Relationships: Serve as the named technical advisor for a portfolio of strategic APJ partners, owning their technical health, deployment maturity, and success plans.
• Drive Onboarding and Adoption: Guide named partners through onboarding and operational readiness, and work with Partner Account Managers to identify adoption and expansion opportunities.
• Lead Business Reviews: Prepare and deliver regular business reviews for named partners that demonstrate the value SentinelOne brings and align on technical priorities.
• Drive Partner Success at Scale: Extend your impact beyond your named portfolio by managing a broader set of partners through automation and digital channels.
• Develop Scalable Enablement Content: Create and distribute technical best practices, security recommendations, and strategic guidance.
• Deliver Technical Webinars: Develop and lead webinars for technical stakeholders, designed to build awareness and understanding of key product functionality and use cases.
• Manage Escalations: Own escalations for your named partners and shepherd at risk partners across the wider portfolio toward resolution.
• Analyze and Improve the Partner Experience: Monitor support ticket trends, platform telemetry, and partner health data across your portfolio to identify common challenges.

Kenntnisse

English fluency

Mandarin fluency

Partner management

Technical content

Data analysis

Cybersecurity knowledge

Multi-OS knowledge

Project management

CRM tools

Tools

Salesforce

Gainsight

Marketo

ChurnZero

Jobbeschreibung

SentinelOne is seeking a Technical Partner Success Manager to act as the technical advisor for a portfolio of strategic APJ partners. You will own partner health, onboarding, adoption, and quarterly business reviews, while scaling impact via automation and digital channels.

You will develop scalable enablement content, deliver technical webinars, and collaborate with Product, Engineering, and Marketing to address partner needs. Global travel within APJ is expected.