APAC Warranty & Quality Leader — Insights & Impact

Terberg Tractors Malaysia Sdn Bhd; Puchong; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible benefits scheme

Job summary

Terberg Tractors Malaysia Sdn. Bhd. is seeking an Assistant Manager for Warranty & Quality in APAC Aftersales.

The role focuses on driving warranty excellence, turning data into actionable insights, and strengthening regional capabilities across Asia Pacific. Ideal candidates hold a Bachelor's degree with 7+ years in warranty, quality or related fields, and have strong data analysis, cost governance, and cross-functional collaboration experience within industrial mobility or heavy equipment

Qualifications

• Bachelor's Degree in Engineering, Technical, Quality, Finance, Business, or a related discipline.
• Minimum 7 years' relevant experience in Warranty Operations, Claims Management, Quality Management, or Technical/Service Management.
• Experience with distributors, suppliers, or regional stakeholders will be an advantage.

Responsibilities

• Drive Warranty Excellence by managing and validating warranty claims with policy-compliant decisions.
• Turn data into insights by analyzing warranty and quality trends and providing improvement recommendations.
• Partner with Product Support, Engineering, Quality and supplier teams to investigate root causes and drive corrective actions.
• Strengthen regional warranty capabilities through training, coaching, and performance reviews across APAC.
• Manage Warranty Cost, Recovery & Financial Governance by monitoring costs, goodwill requests, and provisions.
• Strengthen Warranty Governance & Data Quality by improving systems, documentation, data quality, and reporting standards.

Skills

Warranty Operations

Claims Management

Quality Management

Technical Support

Service Management

Stakeholder management

Data analysis

Education

Bachelor's degree

Tools

Microsoft Excel

Reporting tools

Job description

Terberg Tractors Malaysia Sdn. Bhd. is seeking an Assistant Manager for Warranty & Quality in APAC Aftersales.

The role focuses on driving warranty excellence, turning data into actionable insights, and strengthening regional capabilities across Asia Pacific. Ideal candidates hold a Bachelor's degree with 7+ years in warranty, quality or related fields, and have strong data analysis, cost governance, and cross-functional collaboration experience within industrial mobility or heavy equipment