Assistant Manager, Parts Excellence (APAC Aftersales)

Terberg Tractors Malaysia Sdn Bhd; Puchong; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive medical coverage

Flexible Benefits Scheme

Job summary

Terberg Tractors Malaysia Sdn. Bhd. is seeking an Assistant Manager, Parts Excellence for APAC Aftersales to optimize inventory, improve parts availability, and support reliable service delivery across Asia Pacific.

The role collaborates with distributors, factories, and logistics partners to drive forecast accuracy, backorder resolution, data quality, and cross-functional supply chain improvements.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering or related field.
• Minimum 7 years' experience in spare parts planning, inventory management, and supply chain operations.
• Experience with distributors, suppliers, factories, or regional networks is advantageous.
• Exposure to heavy equipment or industrial products preferred.

Responsibilities

• Drive parts availability and service performance across APAC.
• Develop inventory and service-level strategies aligned with demand and base requirements.
• Forecasting and demand planning using installed-base and maintenance data.
• Manage shortages, backorders, and corrective actions with factories and logistics partners.
• Govern parts master data, planning parameters, and process standards.
• Collaborate across factories, hubs, logistics providers, and distributors.
• Improve returns and parts operations; streamline information flows.
• Provide data-driven insights on fill rate, forecast accuracy, and working capital.

Skills

Spare Parts Planning

Inventory Management

Supply Chain Operations

Demand Planning

Forecasting

Logistics & Distribution

Education

Bachelor's Degree in Supply Chain, Logistics, Business, Engineering

Job description

Assistant Manager, Parts Excellence (APAC Aftersales)

Be part of a globally recognised company at the forefront of industrial mobility innovation. In this regional role, you'll work closely with distributors, factories, logistics partners, and OEM stakeholders across Asia Pacific to improve parts availability, optimise inventory performance, and support reliable service delivery for customers throughout the region.

Your Key Responsibilities

1. Drive Parts Availability & Service Performance

Lead initiatives that improve parts availability and service performance, helping customers maximise uptime and distributors deliver consistent aftermarket support.

Develop inventory and service-level strategies aligned with installed base requirements, service demand, customer expectations, and business objectives.

3. Strengthen Forecasting & Demand Planning

Leverage installed-base, maintenance, and failure data to develop demand forecasts that improve inventory productivity and supply reliability.

4. Manage Supply Risks & Backorder Resolution

Monitor shortages, critical parts availability, and structural backorders while coordinating corrective actions with factories, suppliers, and logistics partners.

5. Enhance Parts Processes & Data Quality

Govern parts master data, planning parameters, and process standards to improve operational efficiency, reporting accuracy, and decision-making.

6. Drive Cross-Functional Supply Chain Collaboration

Partner with factories, global hubs, logistics providers, and distributors to strengthen supply performance and resolve availability challenges.

7. Improve Returns & Parts Operations

Coordinate returns, RMA processes, and related information flows while identifying opportunities to streamline processes and enhance customer experience.

8. Drive Data-Driven Supply Decisions

Provide performance insights and recommendations on parts availability, fill rate, inventory productivity, forecast accuracy, delivery reliability, and working capital optimisation.

What We're Looking For

Education & Experience

Bachelor's Degree in Supply Chain, Logistics, Business, Engineering, or a related discipline.

Minimum 7 years' relevant experience in:

Spare Parts Planning

Inventory Management

Supply Chain Operations

Demand Planning & Forecasting

Logistics & Distribution

Experience working with distributors, suppliers, factories, or regional stakeholder networks will be an advantage.

Exposure to heavy equipment, industrial vehicles, automotive, machinery, or technical products is preferred.

Supply Chain & Commercial Capability

Strong understanding of inventory optimisation, forecasting, and service-level management.

Experience managing parts availability, backorders, and supply chain performance.

Ability to balance service levels, inventory productivity, working capital, and customer uptime requirements.

Experience managing backorders, supply constraints, and aftermarket parts performance within regional distribution networks.

Knowledge of aftermarket parts operations, distribution networks, and service support environments will be an advantage.

Digital & Analytical Skills

Strong analytical mindset with the ability to interpret data and identify improvement opportunities.

Experience with inventory reporting, forecasting tools, and performance dashboards.

Advanced proficiency in Microsoft Excel and related business applications.

Personal Attributes

Strong stakeholder management and communication skills.

Process-oriented with high attention to detail and data accuracy.

Proactive, self-driven, and comfortable working in a regional environment.

Strong problem-solving and decision-making capabilities.

Ability to influence stakeholders and drive continuous improvement initiatives.

Why Join Us?

Gain regional APAC exposure through collaboration with international distributors, factories, logistics partners, and OEM stakeholders.

Build specialist expertise in regional parts operations, inventory optimisation, and supply chain excellence within a global organisation.

Play a key role in improving customer uptime and operational performance across the region.

Access meaningful opportunities for learning, development, and career growth.

Join a culture that values ownership, collaboration, innovation, and continuous improvement.

Enjoy competitive remuneration, comprehensive medical coverage, and a Flexible Benefits Scheme.

Join Terberg Tractors Malaysia for a rewarding career with attractive benefits, regional exposure, and opportunities for professional growth.

Terberg Tractors Malaysia Sdn. Bhd. (TTM) was established in 1999 as a joint venture between Royal Terberg Group (Netherlands), a company with over 155 years of heritage, and Sime Darby Industrial. The company specialises in the manufacturing, sales, and after-sales support of terminal tractors - essential to port and logistics operations. Together with its subsidiary, Terberg Manufacturing & Assembly (TMA), TTM has grown into a market leader in the Asia Pacific, supported by strong product support and an extensive distributor network. To date, TTM has proudly exported Malaysian-made terminal tractors to over 20 countries, reinforcing its leadership in the region.

Terberg Tractors Malaysia Sdn. Bhd. (TTM) was established in 1999 as a joint venture between Royal Terberg Group (Netherlands), a company with over 155 years of heritage, and Sime Darby Industrial. The company specialises in the manufacturing, sales, and after-sales support of terminal tractors - essential to port and logistics operations. Together with its subsidiary, Terberg Manufacturing & Assembly (TMA), TTM has grown into a market leader in the Asia Pacific, supported by strong product support and an extensive distributor network. To date, TTM has proudly exported Malaysian-made terminal tractors to over 20 countries, reinforcing its leadership in the region.