Assistant Manager, Warranty & Quality (APAC Aftersales)

Terberg Tractors Malaysia Sdn Bhd; Puchong; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible benefits scheme

Job summary

Terberg Tractors Malaysia Sdn. Bhd. is seeking an Assistant Manager for Warranty & Quality in APAC Aftersales.

The role focuses on driving warranty excellence, turning data into actionable insights, and strengthening regional capabilities across Asia Pacific. Ideal candidates hold a Bachelor's degree with 7+ years in warranty, quality or related fields, and have strong data analysis, cost governance, and cross-functional collaboration experience within industrial mobility or heavy equipment

Qualifications

• Bachelor's Degree in Engineering, Technical, Quality, Finance, Business, or a related discipline.
• Minimum 7 years' relevant experience in Warranty Operations, Claims Management, Quality Management, or Technical/Service Management.
• Experience with distributors, suppliers, or regional stakeholders will be an advantage.

Responsibilities

• Drive Warranty Excellence by managing and validating warranty claims with policy-compliant decisions.
• Turn data into insights by analyzing warranty and quality trends and providing improvement recommendations.
• Partner with Product Support, Engineering, Quality and supplier teams to investigate root causes and drive corrective actions.
• Strengthen regional warranty capabilities through training, coaching, and performance reviews across APAC.
• Manage Warranty Cost, Recovery & Financial Governance by monitoring costs, goodwill requests, and provisions.
• Strengthen Warranty Governance & Data Quality by improving systems, documentation, data quality, and reporting standards.

Skills

Warranty Operations

Claims Management

Quality Management

Technical Support

Service Management

Stakeholder management

Data analysis

Education

Bachelor's degree

Tools

Microsoft Excel

Reporting tools

Job description

Assistant Manager, Warranty & Quality (APAC Aftersales)

Be part of a globally recognised company at the forefront of industrial mobility innovation. In this regional role, you'll work closely with distributors, suppliers, engineers, and OEM stakeholders across Asia Pacific, using warranty and quality insights to improve product performance, enhance customer satisfaction, and support continuous improvement initiatives.

Your Key Responsibilities

1. Drive Warranty Excellence

Manage and validate warranty claims to ensure fair, consistent, and policy-compliant decisions while supporting a positive customer and distributor experience.

2. Turn Data into Business Insights

Analyse warranty and quality trends, identify recurring issues, and provide recommendations that improve product reliability, reduce costs, and prevent repeat failures.

Partner with Product Support, Engineering, Quality, and supplier teams to investigate root causes and drive corrective actions through to successful completion.

4. Strengthen Regional Warranty Capabilities

Support distributors and partners across Asia Pacific through training, coaching, and performance reviews, helping to elevate warranty standards and claim quality across the network.

5. Manage Warranty Cost, Recovery & Financial Governance

Monitor warranty costs, recovery opportunities, claim trends, goodwill requests, and provision assumptions to support effective financial control and decision-making.

6. Strengthen Warranty Governance & Data Quality

Drive improvements in warranty systems, documentation, data quality, reporting standards, and process controls to support accurate, auditable, and consistent warranty operations.

Work closely with international stakeholders across the Terberg network, gaining valuable regional exposure and contributing to shared business objectives.

What We're Looking For

Education & Experience

Bachelor's Degree in Engineering, Technical, Quality, Finance, Business, or a related discipline.

Minimum 7 years' relevant experience in:

• Warranty Operations
• Claims Management
• Quality Management
• Technical Support or Service Management

Experience working with distributors, suppliers, or regional stakeholders will be an advantage.

Exposure to heavy equipment, industrial vehicles, automotive, machinery, or technical products is preferred.

Technical & Analytical Capability

Strong analytical mindset with the ability to identify trends and solve problems using data.

Sound understanding of warranty processes, quality systems, and continuous improvement methodologies.

Understanding of warranty provisioning, supplier recovery, goodwill decision-making, and warranty cost management principles.

Experience in performance reporting, cost analysis, and process improvement initiatives.

Proficiency in Microsoft Excel and reporting tools.

Personal Attributes

Detail-oriented with strong organisational skills.

Confident communicator who works effectively across functions and cultures.

Proactive, self-motivated, and comfortable managing multiple priorities.

Strong sense of ownership and accountability.

Ability to influence stakeholders and drive improvements through collaboration.

Why Join Us?

Gain regional APAC exposure through collaboration with international distributors, suppliers, and OEM stakeholders.

Build specialist expertise in Warranty, Quality, and Aftersales Operations within a globally recognised organisation.

Contribute to the future of electric and autonomous industrial mobility solutions.

Access meaningful opportunities for learning, development, and career growth.

Join a culture that values ownership, collaboration, innovation, and continuous improvement.

• Enjoy competitive remuneration, comprehensive medical coverage, and a Flexible Benefits Scheme.

Terberg Tractors Malaysia Sdn. Bhd. (TTM) was established in 1999 as a joint venture between Royal Terberg Group (Netherlands), a company with over 155 years of heritage, and Sime Darby Industrial. The company specialises in the manufacturing, sales, and after-sales support of terminal tractors—essential to port and logistics operations. Together with its subsidiary, Terberg Manufacturing & Assembly (TMA), TTM has grown into a market leader in the Asia Pacific, supported by strong product support and an extensive distributor network. To date, TTM has proudly exported Malaysian-made terminal tractors to over 20 countries, reinforcing its leadership in the region.

Terberg Tractors Malaysia Sdn. Bhd. (TTM) was established in 1999 as a joint venture between Royal Terberg Group (Netherlands), a company with over 155 years of heritage, and Sime Darby Industrial. The company specialises in the manufacturing, sales, and after-sales support of terminal tractors—essential to port and logistics operations. Together with its subsidiary, Terberg Manufacturing & Assembly (TMA), TTM has grown into a market leader in the Asia Pacific, supported by strong product support and an extensive distributor network. To date, TTM has proudly exported Malaysian-made terminal tractors to over 20 countries, reinforcing its leadership in the region.