APAC Client Success Analyst: Onboarding & Insights

Brandwatch; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Medical insurance

Wellness days

EPF/SOCSO/EIS

Job summary

Cision seeks a regional customer success professional to drive client value across 8 APAC markets. You will handle pre-sales and onboarding, deliver media analysis, and generate tailored reports to support client goals and KPIs.

Join a Monitoring & Insights team that prioritizes client satisfaction, product value, and collaborative success. Hybrid role based in Kuala Lumpur with competitive benefits.

Qualifications

• 1–5 years in customer support, sales operations, analytics, insights, or communications within a relevant industry.
• Experience with onboarding and supporting online platforms.
• Ability to create reports and derive insights from data.

Responsibilities

• Collaborate with APAC sales to align client goals across pre- and post-sales activities.
• Onboard and train new clients on the online platform, handling inquiries via phone and email.
• Provide platform product training and support client requests.
• Deliver client-specific reports and insights to help meet goals and deadlines.

Skills

Client onboarding

Pre-sales support

Post-sales support

Reporting & insights

Media analysis

Tools

Cision platform

Reporting tools

Job description

Cision seeks a regional customer success professional to drive client value across 8 APAC markets. You will handle pre-sales and onboarding, deliver media analysis, and generate tailored reports to support client goals and KPIs.

Join a Monitoring & Insights team that prioritizes client satisfaction, product value, and collaborative success. Hybrid role based in Kuala Lumpur with competitive benefits.