APAC Regional Data Centre Customer Success Lead

K2 STRATEGIC

Sedenak

On-site

MYR 180,000 - 260,000

Full time

12 hours ago

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Job summary

The Regional Operational Customer Success Lead role at K2 STRATEGIC interfaces between our data centre operations and customers to ensure exceptional service, proactive issue management, and strong engagement across APAC. You will drive post-sales activity, SLA adherence, and customer satisfaction while coordinating with Product, Engineering and Operations.

Ideal candidates have a technical understanding of data centre services, outstanding communication skills, and proven ability to manage

Qualifications

Bachelor’s degree or equivalent in information technology, sales, or related field.
Over 5 years in a customer-facing role within data centre, colocation, or IT service provider.
Experience in colocation or cloud service environments.
Knowledge of data centre infrastructure, power and cooling, ITSM frameworks (ITIL/ISO 27001/Uptime Institute).
Excellent customer service and relationship management.
Proficient in managing escalations and SLAs.

Responsibilities

Manage customer relationships and ensure exceptional service delivery.
Act as main contact for customers and partners; respond to inquiries promptly.
Engage with customers to drive platform adoption and value.
Oversee post-sales engagement for satisfaction, retention and growth.
Collaborate with Product, Engineering and Operations to align on customer needs.
Conduct regular business reviews with stakeholders.
Provide updates on maintenance schedules, incidents, and changes.