Analyst (Client Onboarding focused, Mandarin & English speaking)

PRIME Research Brazil; Kuala Lumpur; Hybrid; MYR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work mode

Annual leave 12 days

Company wellness days

Medical insurance coverage

EAP (Employee Assistance Program)

Social contributions: EPF/SOCSO/EIS

Public holidays

Job summary

Cision is seeking a proactive Client Success professional to drive onboarding and post-sales support across 8 APAC markets from our Kuala Lumpur office, with hybrid work options. You will engage in pre-sales activities, host onboarding sessions, and deliver tailored reports using CisionOne and MS Office tools.

Ideal candidates are 1-5 years in customer support or analytics, fluent in English and Chinese, and capable of transforming data into actionable insights for clients across Singapore,

Qualifications

• Passionate about sales support and customer experience.
• 1-5 years of experience in customer support, sales operations, analytics, insights, or communications.

Responsibilities

• Collaborate with APAC sales team to understand client goals and provide pre-sales and post-sales support.
• Onboard new clients to the platform and conduct orientation/training sessions via phone and email.
• Provide platform product information, support, or training as needed.
• Troubleshoot and assist clients and internal stakeholders with media monitoring requests.
• Deliver reports and insights based on client needs, including dashboards and standard reports.

Skills

Customer support

Sales operations

Analytics

Insights

Communications

Job description

Looking for more regional exposure? Join us to drive customer success across 8 APAC markets — from post-sales onboarding to data analysis.

You will actively participate in pre-sales and post-sales processes for our CisionOne platform - conducting product demos, facilitating onboarding, performing data analysis, and creating tailored reports that maximize client success.

What We Offer

• Client Onboarding focused, covering 8 APAC markets
• Permanent, full-time role
• 5-day work week (Mon - Fri)
• Hybrid work mode - work in our Mid Valley City, KL office plus work from home
• Annual Leave (start at 12 days)
• Company Wellness Days
• Comprehensive Medical Insurance coverage
• 24/7 Employee Assistance Program (EAP)
• Full statutory social contributions (EPF, SOCSO, EIS)
• Statutory Public Holidays

Primary Duties & Responsibilities

• Work closely with the APAC sales team to understand the client's business goals and objectives, including pre-sales and post-sales support.
• Performs all activities related to onboarding and supporting new clients to the platform including but not limited to: answering client inquiries, and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently.
• Provides relevant information, support, or training for platform products.
• Troubleshoots and supports clients and internal stakeholders with media monitoring requests or related inquiries.
• Responsible for delivering reports based on clients' needs and helping produce insights that help contribute to meeting clients' goals and deadlines, which covers performing media analysis of brands, competitors, or historical data, creating standardized dashboards and reports with the use of Cision's proprietary software or Microsoft Office applications.

Desired Skills And Experience

• Passionate about sales support, customer support, and client experience
• Young talent is welcome. 1-5 years of experience in customer support, sales operations, analytics, insights, or communications within a relevant industry.
• Skilled in stakeholder management to build strong relationships (facing internal sales & external clients)
• Confidence in spoken and written English and Chinese (the position holder will communicate with clients in markets including Singapore, Korea, Hong Kong, Australia, Taiwan, Vietnam, Indonesia, and Malaysia)
• Self‑motivated and analytical, with sharp problem‑solving skills and a creative mindset to transform data into insights

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long‑term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.