Analyst (Client Onboarding focused, Mandarin & English speaking)

Brandwatch; Kuala Lumpur; Hybride; MYR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Medical insurance

Wellness days

EPF/SOCSO/EIS

Résumé du poste

Cision seeks a regional customer success professional to drive client value across 8 APAC markets. You will handle pre-sales and onboarding, deliver media analysis, and generate tailored reports to support client goals and KPIs.

Join a Monitoring & Insights team that prioritizes client satisfaction, product value, and collaborative success. Hybrid role based in Kuala Lumpur with competitive benefits.

Qualifications

• 1–5 years in customer support, sales operations, analytics, insights, or communications within a relevant industry.
• Experience with onboarding and supporting online platforms.
• Ability to create reports and derive insights from data.

Responsabilités

• Collaborate with APAC sales to align client goals across pre- and post-sales activities.
• Onboard and train new clients on the online platform, handling inquiries via phone and email.
• Provide platform product training and support client requests.
• Deliver client-specific reports and insights to help meet goals and deadlines.

Connaissances

Client onboarding

Pre-sales support

Post-sales support

Reporting & insights

Media analysis

Outils

Cision platform

Reporting tools

Description du poste

Ready for a regional role? Drive customer success across 8 APAC markets from pre-sales demos to media analysis! Ready to maximize value for diverse clients?

What we offer:

This role presents a unique opportunity to engage with clients across the entire APAC Region 8 markets. You will actively participate in pre-sales and post-sales processes for the Cision platform, conducting product demos, facilitating onboarding, performing media analysis, and creating tailored reports to drive clients’ success. As part of the Monitoring & Insights team, your focus will be ensuring continuous client satisfaction and maximizing product value for our diverse clientele.

• Client Onboarding focused, covering 8 APAC markets
• Exposure to diverse clients across all industries
• Friendly MNC culture
• Permanent, full-time role
• Hybrid work model (based in Mid Valley City, KL)
• 5 days a week
• Annual Leave (start at 12 days)
• Company Wellness Days (1 day per quarter)
• Comprehensive Medical Insurance coverage
• 24/7 Employee Assistance Program (EAP)
• Full statutory social contributions (EPF, SOCSO, EIS)
• Statutory Public Holidays

Primary Duties & Responsibilities:

• Work closely with the APAC sales team to understand the client’s business goals and objectives, including pre-sales and post-sales support.
• Performs all activities related to onboarding and supporting new clients to the online platform including but not limited to: answering client inquiries, and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently.
• Provides relevant information, support, or training for platform products.
• Troubleshoots and supports clients and internal stakeholders with media monitoring requests or related inquiries.
• Responsible for delivering reports based on clients’ needs and helping produce insights that help contribute to meeting clients’ goals and deadlines.

Desired Skills and Experience:

• Passionate about sales support, customer support, and client experience
• Young talent is welcome. 1-5 yearsof experience in customer support, sales operations, analytics, insights, or communications within a relevant industry.
• Skilled in stakeholder management to build strong relationships (internal sales & external clients )
• Confidence in spoken and written English and Chinese
• Self-motivated and analytical, with sharp problem-solving skills and a creative mindset to transform data into insights

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you’ll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you’re solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today’s data driven world. Our deep expertise, exclusive data partnerships, and award‑winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long‑term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a "Top Diversity Employer" for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail]

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