APAC Customer Success Lead: Onboarding & Outcomes

NEPSE Trading; Malaysia; On-site; MYR 100,000 - 180,000; Full time

Benefits offered by this job

Young & dynamic team

Growth opportunities

Diversity & inclusion

Equal opportunity employer

Accommodations available

Job summary

Tripstack is seeking a customer-centric Customer Success Manager to lead post-sale onboarding and ongoing service delivery in the APAC region. You will coordinate with regional directors and project teams, ensuring value realization and timely delivery of customer requirements.

You will act as the client advocate, support product planning ceremonies, and collaborate with account managers on strategic growth while maintaining strong communication habits with executives.

Qualifications

• 3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management.

Responsibilities

• Lead onboarding and implementation for new customers, ensuring timely delivery of requirements.
• Maintain client relationships and service delivery, acting as voice of the customer internally.
• Prepare and present regular business reviews with stakeholders, tracking KPIs and ROI.

Skills

Customer Success

Relationship Management

Account Management

Project Management

SaaS

B2B

Multilingual English/Chinese

Job description

Tripstack is seeking a customer-centric Customer Success Manager to lead post-sale onboarding and ongoing service delivery in the APAC region. You will coordinate with regional directors and project teams, ensuring value realization and timely delivery of customer requirements.

You will act as the client advocate, support product planning ceremonies, and collaborate with account managers on strategic growth while maintaining strong communication habits with executives.