Air & Sea Logistics Operations & Customer Service Exec

Soonest Express (M) Sdn Bhd; Penang; On-site; MYR 39,000 - 61,000; Full time

Job summary

Soonest Express (M) Sdn Bhd in Penang is seeking a Customer Service cum Operations Executive (Air & Sea) to handle inquiries, process shipments, and ensure SOP compliance across logistics.

You will coordinate with airlines, customers, vendors, carriers, warehouses and sub-contractors to secure space, prepare documentation, assist with billing, and support sales with quotes and follow-ups while meeting KPIs.

Qualifications

• Minimum of 2 years in related field with air and sea exposure.
• Freight forwarding experience is an added advantage.
• Sound knowledge of permit declarations is beneficial.
• Familiar with Air Import/Export and Sea freight processes.
• Able to work toward deadlines according to SOPs and KPIs.
• Proficient in MS Office and Excel applications.
• Good working attitude, hardworking and able to multi-task.
• Team player and able to work independently with minimal supervision.
• Applicants should have full working rights in Malaysia.

Responsibilities

• Handling Customer’s inquiries and ensure to comply with operation procedures.
• Handle Shipment – process documentation, manifest, invoices, cost capturing.
• Coordinate with airlines and co-loader to arrange for space booking.
• Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the relevant parties.
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Attending to Customs, Agents and Government Authorities enquires.
• Support Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Handling of permit declaration and liaison with airlines and customers.
• To ensure timely and accurate handling of all tradenet declarations and submissions.
• To ensure billing is completed timely and files are closed correctly within a given timeframe.
• Operations to assist and work closely with the Sales and Finance.
• Any other ad hoc basis work on administrative duties assigned by the Manager.

Skills

MS Office & Excel

Team player

Multitasking

Deadline driven

Communication

Customer service

Job description

Soonest Express (M) Sdn Bhd in Penang is seeking a Customer Service cum Operations Executive (Air & Sea) to handle inquiries, process shipments, and ensure SOP compliance across logistics.

You will coordinate with airlines, customers, vendors, carriers, warehouses and sub-contractors to secure space, prepare documentation, assist with billing, and support sales with quotes and follow-ups while meeting KPIs.