Air Logistics Global Customer Care Specialist

Kuehne+Nagel; George Town; Vor Ort; MYR 50.000 - 80.000; Vollzeit

Benefits dieser Stelle

Global Exposure

People-Centric Culture

Learning & Development

Innovation & Sustainability

Rewards & Recognition

Stability with Agility

Zusammenfassung

Kuehne+Nagel is seeking a Customer Care professional to support customers with information, respond to queries and handle complaints, leveraging frontline forwarding and market knowledge to ensure satisfaction with our products, services and features.

You will coordinate with Field Sales and OCC, qualify inquiries, provide quotations within price bands, assist onboarding, collaborate with Finance and RCC to adjust credit limits, document and resolve feedback, and contribute to delivering

Qualifikationen

• Provides helpful information to customers, answers queries and responds to complaints and feedback.
• Uses forwarding and market knowledge to deliver frontline support for customer satisfaction.

Aufgaben

• Qualify customer inquiries and provide quotations within the given price band; follow up to ensure quotations are accepted and closed.
• Support onboarding by recording customer requirements in KN systems and coordinating with Field Sales and OCC.
• Collaborate with Finance and RCC to adjust credit limits based on daily business activity and coordinate actions during challenges.
• Document, resolve, and analyze all complaints and feedback; identify root causes and share learnings.
• Create, review and refine customer reports to monitor performance and customer engagement.
• Help ensure delivery against financial targets and strategic objectives.

Kenntnisse

Customer care

Complaint handling

Quotations

Market knowledge

Cross-functional collaboration

Tools

CRM systems

Jobbeschreibung

Kuehne+Nagel is seeking a Customer Care professional to support customers with information, respond to queries and handle complaints, leveraging frontline forwarding and market knowledge to ensure satisfaction with our products, services and features.

You will coordinate with Field Sales and OCC, qualify inquiries, provide quotations within price bands, assist onboarding, collaborate with Finance and RCC to adjust credit limits, document and resolve feedback, and contribute to delivering