Air Freight Export Operations Specialist

DHL Global Forwarding; Batu Kawan; On-site; MYR 24,000 - 42,000; Full time

Job summary

DHL Global Forwarding is seeking a detail-oriented coordinator to manage air freight export documentation, including HA WB and MAWB, and ensure accurate billing and timely processing. You will liaise with airports, carriers, and internal teams to meet deadlines and maintain service quality.

The role focuses on documentation accuracy, responsive issue resolution, and contributing to KPIs through diligent operational execution.

Responsibilities

• Prepare and process air freight export documentation, including HAWB, MAWB, manifests, and airline-related documents.
• Generate preliminary documents and update final documentation upon receipt of shipment final weights.
• Follow up with airports, ground handlers, carriers, and internal stakeholders to ensure timely shipment processing and issue resolution.
• Monitor airline cut-off times and ensure compliance with internal SLAs.
• Verify customer rates, adder charges, and billing information to ensure invoicing accuracy.
• Monitor FHL and FWB transmissions and coordinate corrective actions to avoid carrier penalties.
• Review consolidation requirements and customer-specific documentation needs.
• Communicate shipment discrepancies, weight variances, and operational issues to relevant stakeholders.
• Prepare shift handover reports and ensure continuity of pending tasks.
• Troubleshoot operational system issues and support process improvements.
• Contribute to achieving departmental and station KPIs through accurate and timely execution of operational activities.

Job description

DHL Global Forwarding is seeking a detail-oriented coordinator to manage air freight export documentation, including HA WB and MAWB, and ensure accurate billing and timely processing. You will liaise with airports, carriers, and internal teams to meet deadlines and maintain service quality.

The role focuses on documentation accuracy, responsive issue resolution, and contributing to KPIs through diligent operational execution.