Export Manager

Hiredly X; Klang City; On-site; MYR 90,000 - 180,000; Full time

Job summary

Hiredly X is seeking an experienced Export Manager to oversee international freight forwarding and export operations, ensuring efficient shipment coordination, regulatory compliance, and customer satisfaction.

The role involves leading the export team, managing external service providers, and maintaining strong relationships with customers and logistics partners to support business growth.

Qualifications

• Strong background in freight forwarding.
• Hands-on knowledge of export documentation.
• Familiarity with customs procedures and international shipping operations.

Responsibilities

• Oversee end-to-end export operations: shipping coordination, customs clearance, and documentation.
• Develop and implement export strategies to improve efficiency and meet business objectives.
• Lead, supervise, and develop the export team, ensuring performance targets and standards.
• Ensure compliance with international trade regulations and export documentation standards.
• Coordinate with shipping lines, carriers, freight forwarding partners, and external service providers.
• Build and maintain strong customer relationships, handling shipment inquiries and service requirements.
• Monitor export performance, shipment volumes, costs, and revenue; report to management.
• Negotiate with providers to optimise shipping arrangements and costs.
• Review and approve export quotations, invoices, costing, and service charges.
• Identify operational challenges and implement improvements to enhance productivity and service.

Job description

We are looking for an experienced Export Manager to oversee international freight forwarding and export operations, ensuring efficient shipment coordination, regulatory compliance, and customer satisfaction. This role involves managing daily export activities while driving operational improvements and supporting business growth.

The ideal candidate will have a strong background in freight forwarding, with hands-on knowledge of export documentation, customs procedures, and international shipping operations.

You will be responsible for leading the export team, managing external service providers, and maintaining strong relationships with customers and logistics partners.

• Oversee end-to-end export operations, including shipping coordination, customs clearance, documentation, and international shipments.
• Develop and implement export strategies to improve operational efficiency and achieve business objectives.
• Lead, supervise, and develop the export team, ensuring performance targets and operational standards are met.
• Ensure compliance with international trade regulations, customs requirements, and export documentation standards.
• Coordinate with shipping lines, carriers, freight forwarding partners, and external service providers to ensure smooth shipment arrangements.
• Build and maintain strong customer relationships, addressing shipment inquiries, operational issues, and service requirements.
• Monitor export performance, shipment volumes, operational costs, and revenue, providing regular reports to management.
• Negotiate with external service providers to optimise shipping arrangements, service quality, and operational costs.
• Review and approve export-related quotations, invoices, costing, and service provider charges.
• Identify operational challenges and implement improvements to enhance productivity, service delivery, and team performance.