SEA FREIGHT OPERATION EXECUTIVE

KINGSMEN GLOBAL SDN BHD; Klang City, Port Klang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Kingsmen Global Sdn Bhd in Malaysia is seeking an experienced freight forwarding professional to manage customer inquiries, bookings, and export documentation. You will advise on routes, schedules, and deadlines, coordinate with carriers, and ensure accurate billing and tracking for clients.

The role emphasizes proactive communication, independent work in a fast-paced setting, and collaboration with customs teams to secure timely export clearance.

Qualifications

• 4+ years of experience in freight forwarding or related field
• Strong understanding of customer service principles and processes
• Ability to communicate clearly with clients and internal teams
• Proficient in coordinating shipments and documentation
• Familiarity with export procedures and carrier bookings

Responsibilities

• Serve as the primary contact for customers on freight inquiries and provide timely information on rates, routes, and port procedures
• Receive export shipping instructions and convert them into carrier booking requests
• Advise clients on optimal routing, transit times, and cut-off deadlines to meet delivery targets
• Monitor vessel delays and inform clients with alternative solutions
• Assist in preparing data and paperwork for DG and temperature-controlled shipments
• Secure vessel space by placing bookings with ocean liners for FCL shipments
• Coordinate with carriers to release containers from local depots
• Track port cut-offs and document deadlines to prevent cargo roll-overs
• Update clients on container tracking milestones and gate-in status
• Enter shipment milestones into tracking systems for client portals
• Liaise between clients and customs for export clearance approvals
• Prepare and send Draft House or Master Bills of Lading for client approval
• Manage release of Original Bills of Lading or Telex/Express releases as needed
• Guide clients in obtaining origin documents such as Certificates of Origin or fumigation certificates
• Provide spot quotes for freight, haulage, and local handling for ad-hoc exports
• Log and investigate cargo disputes related to damage, short shipments, or roll-overs
• Clarify billing details and address queries on origin fees or waiting times
• Follow up on overdue invoices to enable freight release
• Maintain professional communication with clients and internal teams

Skills

Excellent customer service

Independent work

Team player

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

You will serve as the primary contact for customers on freight inquiries, manage export bookings, advise on shipping schedules, and coordinate documentation to ensure smooth export operations.

Responsibilities

Serve as the first point of contact for customer inquiries about freight rates, routes, and port procedures to provide clear and timely information

Receive export shipping instructions from clients and accurately convert them into carrier booking requests

Advise clients on optimal routing options, vessel transit times, and cut-off deadlines to meet delivery targets

Monitor vessel delays, port omissions, or missed cut-offs and promptly inform clients with alternative solutions

Assist clients in preparing data and paperwork for specialized cargo such as Dangerous Goods (DG) and temperature-controlled shipments

Secure vessel space by placing bookings with ocean liners for FCL shipments

Coordinate with carriers to arrange release of empty, clean shipping containers from local depots

Track port cut-off times and document submission deadlines to prevent cargo roll-overs

Update clients on container tracking milestones including warehouse pickup, port gate-in, and actual vessel departure (ATD)

Enter shipment milestone data into systems to maintain accurate client-facing tracking portals

Liaise between clients and customs teams to ensure timely export clearance approvals

Prepare and send Draft House or Master Bills of Lading to clients for approval, ensuring accuracy before final printing

Manage release of Original Bills of Lading or execute Telex/Express releases based on client payment status

Guide clients in obtaining mandatory origin documents such as Certificates of Origin or fumigation certificates

Provide spot quotes for freight, haulage, and local handling for ad-hoc export shipments from existing customers

Log and investigate customer complaints related to cargo damage, short-shipments, or roll-overs to resolve disputes

Clarify billing details with clients, addressing queries on local origin fees or waiting time charges

Follow up with clients on overdue invoices to maintain active accounts and enable freight release

Preferred competencies and qualifications

At least 4 year of experience in freight forwarding or related field

Understanding of the local freight market including carriers and subcontractors

Proficient in Microsoft Excel, Word, and Outlook

Strong customer service skills demonstrated by effectively resolving client inquiries and issues

Ability to work independently and respond promptly in a fast-paced, high-pressure environment

Effective team player with excellent interpersonal communication skills

Founded in 2009, Kingsmen Global is a freight-forwarding company that helps businesses around the world manage their shipping and logistics needs with personalized solutions.

Our team is experienced in handling all kinds of shipments, especially challenging ones like oversized or break bulk cargo. We're known for making things smooth and efficient, from ocean freight to ports, and all the way to final delivery while keeping costs in check for our clients.

At Kingsmen Global, we're also passionate about using technology to make shipping smarter. We're working on tools that give clients real-time updates and deeper visibility into their cargo status anytime, anywhere.