Agent - Air Import Customer Service

Expeditors; Petaling Jaya; On-site; MYR 48,000 - 68,000; Full time

Benefits offered by this job

Group Medical Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors is a Fortune 500 logistics leader with a global footprint and a focus on customized solutions for international trade. The role involves coordinating freight operations, data entry, and timely communications with customers and vendors.

You will work in a fast-paced environment, track import shipments, and help maintain billing accuracy while upholding compliance and service standards. Fresh graduates are encouraged to apply for this on-site opportunity in Petaling Jaya, Malaysia.

Qualifications

• Diploma or Bachelor's degree or equivalent.
• 1–2 years of related experience in a similar role.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills with clear communication.
• Pro-active, strong organizational skills.
• Fresh graduates are encouraged to apply.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Air Import files via exp.o or airline sites/phone.
• Ensure timely delivery of freight to customers for imports.
• Ensure documents are sent to customer or broker for customs purposes.
• Ensure accurate client and vendor billing.

Skills

Interpersonal skills

English proficiency

Organizational skills

Proactive

Desire to learn

Education

Diploma or Bachelor's Degree

Tools

MS Office

Job description

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
• Ensure timely delivery of freight to customers for Import shipments.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• To take up additional tasks as required to meet the Department's needs.

Qualifications

• Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
• At least 1to 2years of related working experience in similar position.
• Understanding oftransportation documentation and termsis a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encourage to apply.

Additional Information

Expeditors offers excellent benefits

• GroupMedical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.