AI Transformation Lead — F&B Ops & Innovation

Hiredly X; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Hiredly X is seeking an experienced AI Transformation Lead to work directly with the Founder. You will identify operational challenges and design AI and automation solutions to drive real improvements across Malaysia outlets.

This hands-on business transformation role covers OS implementation, process optimization, AI workflow development, knowledge management, and end-to-end project execution from planning to adoption across our network.

Qualifications

• Hands-on experience delivering AI, automation, or digital transformation projects.
• Able to independently analyze problems, propose solutions, and drive implementation to measurable outcomes.
• Strong project management, stakeholder coordination, communication, and problem-solving skills.
• Confident working with outlet managers, frontline employees, HQ staff and external developers.
• Familiar with generative AI and automation tools.
• Willing to visit restaurant outlets and work closely with operational teams.
• Good command of English.

Responsibilities

• Lead OS Implementation: Design and implement the company innovation OS integrating information, tasks, SOPs and reporting.
• Process Optimization: Assess restaurant and HQ workflows, identify inefficiencies, and deliver AI/automation enhancements.
• AI Workflow Development: Create AI-supported workflows for sales analysis, customer feedback, meetings, action tracking and reporting.
• Knowledge Management: Organize knowledge and standards into reusable systems and AI tools.
• Menu Innovation: Support AI-enabled menu research and development.
• End-to-End Project Execution: Manage projects from requirements through adoption and improvements.
• On-Site Collaboration: Visit outlets and coordinate with frontline, management and external partners.
• Performance Monitoring: Track results, resolve issues, scale solutions across Malaysia.

Skills

AI

Automation

Digital transformation

Project management

Stakeholder coordination

Communication

Problem-solving

Tools

ChatGPT

Claude

Make

Zapier

n8n

APIs

POS systems

Reporting dashboards

Job description

Hiredly X is seeking an experienced AI Transformation Lead to work directly with the Founder. You will identify operational challenges and design AI and automation solutions to drive real improvements across Malaysia outlets.

This hands-on business transformation role covers OS implementation, process optimization, AI workflow development, knowledge management, and end-to-end project execution from planning to adoption across our network.