AI Integration Lead for Cross-Functional Ops & Vendors

Commerce DotAsia Enterprise Sdn Bhd; Kuala Lumpur; On-site; MYR 89,000 - 167,000; Full time

Benefits offered by this job

Medical allowance

Dental

Parking

Vision

Birthday leave

Cultural leave

Job summary

Commerce.Asia in Malaysia seeks a capable AI Program Manager to map business workflows, build AI agents, and lead AI initiatives across departments. You will coordinate vendors, tech teams, and stakeholders, prioritizing impact, cost and data security while delivering measurable efficiency gains.

The role requires hands-on AI tooling experience and strong communication in English and Bahasa Malaysia. You will drive project plans, budgets and adoption, while ensuring governance and documentation

Qualifications

• Degree in Business, IT, Information Systems, E-commerce or related field, or equivalent experience.
• 1-2 years in e-commerce, digital operations, digital transformation, business analysis or project management.
• Proven track record of delivering technology or automation projects from scoping through rollout and adoption, ideally involving AI.
• Hands-on experience using AI tools such as ChatGPT, Claude, Copilot or Gemini in daily work.
• Hands-on experience building AI agents or LLM-powered workflows, using tools like n8n, Make or LangChain, or LLM APIs such as OpenAI or Claude.
• Working understanding of APIs, webhooks and data flows between systems.
• Clear communicator in English and Bahasa Malaysia (Mandarin is a plus).
• Strong stakeholder management; able to run several projects in parallel and hold vendors and teams accountable to deadlines.
• Proficient with Jira, Asana, ClickUp, Trello and Google Workspace or Microsoft 365.

Responsibilities

• Map workflows with department heads to identify repetitive, manual tasks suitable for AI automation.
• Design, build and deploy AI agents for multi-step tasks across systems.
• Liaise between AI vendors, tech teams and departments; manage SLAs and vendor relations.
• Plan project timelines, milestones, owners and status updates; manage risks and blockers.
• Drive adoption with SOPs, guides and training; collect feedback and log issues with vendors.
• Governance and documentation: maintain logs, data privacy guidelines and guardrails.
• Present monthly AI progress updates to management and CEO.

Skills

Stakeholder management

Project coordination

Vendor management

English and Bahasa Malaysia

Education

Degree in Business/IT/Information Systems or related field

Tools

Jira

Asana

ClickUp

Trello

Google Workspace

Microsoft 365

Job description

Commerce.Asia in Malaysia seeks a capable AI Program Manager to map business workflows, build AI agents, and lead AI initiatives across departments. You will coordinate vendors, tech teams, and stakeholders, prioritizing impact, cost and data security while delivering measurable efficiency gains.

The role requires hands-on AI tooling experience and strong communication in English and Bahasa Malaysia. You will drive project plans, budgets and adoption, while ensuring governance and documentation