Agency Learning Transformation Lead

Prudential Assurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 320,000 - 420,000; Full time

Job summary

Prudential Assurance Malaysia Berhad is seeking a senior strategic transformation lead to reimagine the learning, leadership, and capability development framework for the agency workforce in Malaysia. You will shape the future-state strategy, governance, and pathways to unlock growth and drive business transformation.

The role focuses on designing scalable learning architecture, integrating digital and data-driven approaches, and partnering with leadership to deliver measurable impact across

Qualifications

• 10+ years of experience in Learning, Talent Development, Capability Building, Transformation, or Organisation Development.
• Experience leading large-scale learning transformation initiatives.
• Strong understanding of distribution, sales, agency, or financial services environments preferred.
• Proven track record in designing future-state capability development frameworks and operating models.
• Experience working with digital learning platforms and data-driven capability solutions.

Responsibilities

• Develop and drive the Agency Learning Transformation roadmap aligned with Agency TOM and business priorities.
• Define the future-state learning vision, operating model, governance, and capability framework for the agency force.
• Review and redesign the end-to-end learning journey across recruitment, onboarding, activation, productivity, leadership, and specialist pathways.
• Establish a scalable and sustainable learning architecture that supports future business growth.
• Build an integrated capability framework for agency roles and leadership levels.
• Redesign learning pathways to strengthen agent productivity, professionalism, digital adoption, leadership capability, and succession readiness.
• Ensure learning content and interventions are aligned with future capabilities required by Agency Distribution.
• Drive adoption of digital, data-driven, and technology-enabled learning approaches.
• Explore innovative learning methodologies, including personalised learning journeys, microlearning, AI-enabled learning, and experiential development solutions.
• Partner with Agency Digital Business teams to enhance learning platforms and user experience.
• Lead transformation initiatives related to agency capability development.
• Partner with business leaders to drive change management and stakeholder adoption of new learning models.
• Establish implementation plans and success measures for transformation initiatives.
• Develop learning impact measurement frameworks and success metrics.
• Leverage learning analytics and business outcomes to assess programme effectiveness.
• Use insights to continuously refine capability-building strategies.
• Partner closely with Agency Leadership, Distribution leaders, Learning teams, HR, and Transformation teams.
• Influence senior stakeholders on future learning priorities and investment decisions.
• Foster strong collaboration across business and support functions to deliver transformation outcomes.

Job description

Prudential Assurance Malaysia Berhad is seeking a senior strategic transformation lead to reimagine the learning, leadership, and capability development framework for the agency workforce in Malaysia. You will shape the future-state strategy, governance, and pathways to unlock growth and drive business transformation.

The role focuses on designing scalable learning architecture, integrating digital and data-driven approaches, and partnering with leadership to deliver measurable impact across