Agency Transformation Delivery Lead, Learning & Development

Prudential Assurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 320,000 - 420,000; Full time

Job summary

Prudential Assurance Malaysia Berhad is seeking a senior strategic transformation lead to reimagine the learning, leadership, and capability development framework for the agency workforce in Malaysia. You will shape the future-state strategy, governance, and pathways to unlock growth and drive business transformation.

The role focuses on designing scalable learning architecture, integrating digital and data-driven approaches, and partnering with leadership to deliver measurable impact across

Qualifications

• 10+ years of experience in Learning, Talent Development, Capability Building, Transformation, or Organisation Development.
• Experience leading large-scale learning transformation initiatives.
• Strong understanding of distribution, sales, agency, or financial services environments preferred.
• Proven track record in designing future-state capability development frameworks and operating models.
• Experience working with digital learning platforms and data-driven capability solutions.

Responsibilities

• Develop and drive the Agency Learning Transformation roadmap aligned with Agency TOM and business priorities.
• Define the future-state learning vision, operating model, governance, and capability framework for the agency force.
• Review and redesign the end-to-end learning journey across recruitment, onboarding, activation, productivity, leadership, and specialist pathways.
• Establish a scalable and sustainable learning architecture that supports future business growth.
• Build an integrated capability framework for agency roles and leadership levels.
• Redesign learning pathways to strengthen agent productivity, professionalism, digital adoption, leadership capability, and succession readiness.
• Ensure learning content and interventions are aligned with future capabilities required by Agency Distribution.
• Drive adoption of digital, data-driven, and technology-enabled learning approaches.
• Explore innovative learning methodologies, including personalised learning journeys, microlearning, AI-enabled learning, and experiential development solutions.
• Partner with Agency Digital Business teams to enhance learning platforms and user experience.
• Lead transformation initiatives related to agency capability development.
• Partner with business leaders to drive change management and stakeholder adoption of new learning models.
• Establish implementation plans and success measures for transformation initiatives.
• Develop learning impact measurement frameworks and success metrics.
• Leverage learning analytics and business outcomes to assess programme effectiveness.
• Use insights to continuously refine capability-building strategies.
• Partner closely with Agency Leadership, Distribution leaders, Learning teams, HR, and Transformation teams.
• Influence senior stakeholders on future learning priorities and investment decisions.
• Foster strong collaboration across business and support functions to deliver transformation outcomes.

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

About The Role

A strategic transformation role focused on reimagining and building the future learning, leadership, and capability development framework for the agency workforce, ensuring the organization is equipped for future growth and business transformation.

Key Responsibilities

Learning Strategy & Transformation

• Develop and drive the Agency Learning Transformation roadmap aligned with Agency TOM and business priorities.
• Define the future-state learning vision, operating model, governance, and capability framework for the agency force.
• Review and redesign the end-to-end learning journey across recruitment, onboarding, activation, productivity, leadership, and specialist pathways.
• Establish a scalable and sustainable learning architecture that supports future business growth.

Capability & Curriculum Design

• Build an integrated capability framework for agency roles and leadership levels.
• Redesign learning pathways to strengthen agent productivity, professionalism, digital adoption, leadership capability, and succession readiness.
• Ensure learning content and interventions are aligned with future capabilities required by Agency Distribution.

Learning Innovation & Digital Learning

• Drive adoption of digital, data-driven, and technology-enabled learning approaches.
• Explore innovative learning methodologies, including personalised learning journeys, microlearning, AI-enabled learning, and experiential development solutions.
• Partner with Agency Digital Business teams to enhance learning platforms and user experience.

Change & Transformation Delivery

• Lead transformation initiatives related to agency capability development.
• Partner with business leaders to drive change management and stakeholder adoption of new learning models.
• Establish implementation plans and success measures for transformation initiatives.

Learning Effectiveness & Insights

• Develop learning impact measurement frameworks and success metrics.
• Leverage learning analytics and business outcomes to assess programme effectiveness.
• Use insights to continuously refine capability-building strategies.

Stakeholder Management

• Partner closely with Agency Leadership, Distribution leaders, Learning teams, HR, and Transformation teams.
• Influence senior stakeholders on future learning priorities and investment decisions.
• Foster strong collaboration across business and support functions to deliver transformation outcomes.

Key Deliverables

• Future-State Agency Learning Strategy
• Agency Capability Framework
• Learning Transformation Roadmap
• Redesigned Learning Architecture and Operating Model
• Future Agency Leadership Development Framework
• Learning Governance and Measurement Framework
• Digital Learning Adoption Plan

Leadership Expectations

• Strategic thinker with strong transformation capability.
• Ability to influence and align senior stakeholders.
• Strong change management and programme delivery skills.
• Commercial mindset with understanding of agency business dynamics.
• Ability to translate business strategy into capability and learning solutions.

Preferred Experience

• 10+ years of experience in Learning, Talent Development, Capability Building, Transformation, or Organisation Development.
• Experience leading large-scale learning transformation initiatives.
• Strong understanding of distribution, sales, agency, or financial services environments preferred.
• Proven track record in designing future-state capability development frameworks and operating models.
• Experience working with digital learning platforms and data-driven capability solutions.

WHY JOIN PRUDENTIAL

• Meaningful work that creates a real difference.
• Continuous learning and career development opportunities.
• Collaborative and inclusive workplace.
• Opportunities to innovate, grow and make an impact.
• A culture where you can Connect, Grow, Succeed.

If you are ready to build a meaningful career would love to hear from you.

Only shortlisted candidates will be contacted.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.