Aftersales Manager, Genset & Data Center Power

INFINITY8

Kuala Lumpur

On-site

MYR 180,000 - 320,000

Full time

3 days ago

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Job summary

Infinity8 in Malaysia is seeking an experienced Aftersales Manager to lead and develop the local service and parts operations for large-scale Data Centre projects. You will oversee generator commissioning, preventive and corrective maintenance, and technical support, while driving customer satisfaction and service revenue.

The role requires 8–10 years in diesel/generator power infrastructure, with at least 3 years in leading service teams.

Qualifications

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics or related field.
8–10 years in diesel generators/power infrastructure.
3+ years leading service teams or major maintenance contracts.
Experience in generator commissioning and maintenance.
Strong leadership, communication and commercial management skills.

Responsibilities

Lead and oversee aftersales service operations, including generator commissioning, preventive and corrective maintenance and technical support.
Manage service execution and maintenance for Data Centre power projects.
Provide technical leadership to Field Service Engineers and resolve issues.
Oversee warranty claims, SLAs and customer escalations.
Build relationships with customers, contractors and stakeholders.
Identify opportunities to expand maintenance contracts and service revenue.
Manage service budgets, resources and overall performance.
Lead and develop the local service engineering team with safety and quality focus.