Aftersales Manager – Generator / Genset (Johor)

INFINITY8; Kuala Lumpur; On-site; MYR 180,000 - 320,000; Full time

Job summary

Infinity8 in Malaysia is seeking an experienced Aftersales Manager to lead and develop the local service and parts operations for large-scale Data Centre projects. You will oversee generator commissioning, preventive and corrective maintenance, and technical support, while driving customer satisfaction and service revenue.

The role requires 8–10 years in diesel/generator power infrastructure, with at least 3 years in leading service teams.

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics or related field.
• 8–10 years in diesel generators/power infrastructure.
• 3+ years leading service teams or major maintenance contracts.
• Experience in generator commissioning and maintenance.
• Strong leadership, communication and commercial management skills.

Responsibilities

• Lead and oversee aftersales service operations, including generator commissioning, preventive and corrective maintenance and technical support.
• Manage service execution and maintenance for Data Centre power projects.
• Provide technical leadership to Field Service Engineers and resolve issues.
• Oversee warranty claims, SLAs and customer escalations.
• Build relationships with customers, contractors and stakeholders.
• Identify opportunities to expand maintenance contracts and service revenue.
• Manage service budgets, resources and overall performance.
• Lead and develop the local service engineering team with safety and quality focus.

Skills

Leadership

Client relationships

Project management

English proficiency

Education

Bachelor's degree in Mechanical Engineering

Tools

ComAp

DEIF

Deep Sea Electronics

Job description

Department: International Service & Parts

Employment Type: Full-Time

About the company:

Our client is a global leader in power generation and energy solutions, providing reliable and innovative products across industrial, commercial and mission-critical applications.

As part of its continued expansion in Malaysia, our client is establishing its local Aftersales Service & Parts operations to support major Data Centre projects and strengthen its customer service capabilities.

We are looking for an experienced and commercially driven Aftersales Manager to lead and develop the company's aftersales operations in Malaysia.

Key Responsibilities:

• Lead and oversee aftersales service operations, including generator commissioning, preventive maintenance, corrective maintenance and technical support.
• Manage service execution and maintenance activities for large-scale Data Centre power generation projects.
• Provide technical leadership and guidance to Field Service Engineers, ensuring timely resolution of technical issues and equipment breakdowns.
• Oversee warranty claims, customer escalations, service agreements and compliance with contractual Service Level Agreements (SLAs).
• Build and maintain strong relationships with key customers, contractors and project stakeholders.
• Identify business opportunities to expand maintenance contracts, spare parts sales and aftersales service revenue.
• Manage service budgets, operational costs, resource planning and overall service performance.
• Lead, coach and develop the local service engineering team while driving safety, service quality and customer satisfaction.

Requirements:

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Mechatronics or a related technical discipline.
• Minimum 8–10 years of relevant experience in diesel generators, power generation or critical power infrastructure.
• At least 3 years of experience managing service teams, technical operations or major maintenance contracts.
• Proven experience in generator commissioning, preventive maintenance, corrective maintenance and troubleshooting.
• Strong technical understanding of diesel engines, alternators, generator control systems and electrical power distribution.
• Experience managing customer relationships, service contracts, technical teams and subcontractors.
• Strong leadership, communication, problem-solving and commercial management skills.
• Proficiency in English and willingness to travel within Malaysia and internationally when required.

Added Advantage:

• Previous experience supporting Data Centres or mission-critical facilities.
• Knowledge of generator synchronisation, load-sharing systems and paralleling switchgear.
• Familiarity with generator control systems such as ComAp, DEIF or Deep Sea Electronics.
• Exposure to generator brands such as Baudouin, Perkins, Scania, Volvo Penta, Stamford and Leroy-Somer.