AFTER-SALES SERVICE COORDINATOR

CIP GROUP SDN. BHD.; Kuala Lumpur; Presencial; MYR 45.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parking

EPF/Socso/EIS covered

Annual leave

Friendly working

Descripción de la vacante

CIP GROUP SDN. BHD. invites you to join our After-Sales Service Coordinator team at the Sales Office in Solaris Dutamas, Kuala Lumpur. This role balances customer experience with sales potential, offering two streams of commissions on coordinated sales and personal conversions.

You will own order coordination, liaise with multiple teams and drive timely delivery, installations and after-sales follow-up. English and Bahasa Malaysia are essential, with Mandarin an advantage.

Formación

• Experience in sales, customer service, after-sales or project coordination is welcome.
• English and Bahasa Malaysia are important; Mandarin is an advantage.

Responsabilidades

• Take ownership of confirmed jobs handed over by the Sales Team, from coordination through successful completion.
• Coordinate customers, sales consultants, warehouse, logistics and installation teams.
• Keep delivery and installation schedules on track; resolve issues and provide timely updates.
• Handle enquiries, service requests and complaints with professionalism and accountability.
• Proactively follow up on unsecured orders, build customer confidence and convert opportunities into sales.
• Deliver strong service, sales-conversion and operational KPIs.

Conocimientos

Coordination

Customer service

Sales

Communication

Follow up

Descripción del empleo

A FIXED AFTER-SALES CAREER. INDIVIDUAL SALES COMMISSIONS. UNLIMITED ROOM TO GROW.

Love helping customers? Love closing deals? Why choose one career path when you can enjoy the strengths of both?

Join our dedicated After-Sales Team in a stable, customer-focused role where your coordination skills are valued—and your ability to turn outstanding opportunities into confirmed sales can earn you additional individual commissions.

TWO WAYS TO EARN — ONE EXCITING CAREER

• 0.20% coordination commission — on eligible secured and paid sales that you coordinate through the after-sales process.
• 2.00% individual sales conversion commission — on eligible unsecured orders that you personally follow up and successfully convert into confirmed sales.
• Basic salary of RM4,000–RM6,000, based on experience, plus KPI-based performance incentives.
• Structured training, career development and exposure to both customer experience and commercial performance.

YOUR ROLE: OWN THE CUSTOMER EXPERIENCE

• Take ownership of confirmed jobs handed over by the Sales Team, from coordination through successful completion.
• Coordinate customers, sales consultants, warehouse, logistics and installation teams.
• Keep delivery and installation schedules on track; resolve issues and provide timely updates.
• Handle enquiries, service requests and complaints with professionalism and accountability.
• Proactively follow up on unsecured orders, build customer confidence and convert opportunities into sales.
• Deliver strong service, sales-conversion and operational KPIs.

WHO WILL THRIVE HERE?

SALES PROFESSIONALS: Put your follow‑up and closing strengths to work while building a career anchored in a dedicated after‑sales function.

CUSTOMER SERVICE PROFESSIONALS: Turn your relationship‑building, problem‑solving and service skills into an opportunity to earn individual sales commissions.

You are organised, proactive, confident communicating with customers, and comfortable managing multiple priorities. Experience in sales, customer service, after‑sales or project coordination is welcome. English and Bahasa Malaysia are important; Mandarin is an advantage.

WHY CIP GROUP?

Be part of an established Malaysian flooring and interior décor business with 30+ years of industry experience, nationwide operations and a team of 150+ employees. Build a career where excellent service and commercial initiative are both recognised.

READY FOR THE BEST OF BOTH WORLDS?

After‑Sales Service Coordinator position at CIP GROUP SDN. BHD. — Sales Office, Solaris Dutamas, Kuala Lumpur.

Perks and benefits Parking EPF, Socso and EIS; Annual leave; Friendly working

What can I earn as a Service Coordinator