Admissions Specialist: Patient Access & Billing

KPJ Kajang Specialist Hospital; Kajang; On-site; MYR 30,000 - 42,000; Full time

Job summary

KPJ Kajang Specialist Hospital is seeking an Admission Assistant to manage patient admission and registration, verify identity, insurance, and financial arrangements, and ensure accurate data entry in the HIS.

You will coordinate with doctors, nurses, and departments to ensure a smooth admission, handle special cases, provide financial counseling, monitor deposits, and ensure PDPA and hospital policy compliance.

Qualifications

• Minimum SPM or equivalent qualification.
• Diploma in Business Administration, Healthcare Management, or related field.
• At least 3 years of experience with in-depth knowledge of hospital admission procedures.
• Experience working with Hospital Information Systems (HIS).
• Attention to detail in patient registration, billing, and records.
• Strong communication and problem-solving skills.
• Ability to work under pressure and manage multiple admissions.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Manage patient admission process efficiently and collect all required documents.
• Verify identity, insurance coverage, and financial arrangements before admission.
• Ensure accurate data entry in HIS to maintain patient records.
• Coordinate with doctors, nurses, and departments for smooth admission.
• Handle emergency, VIP, and international admissions.
• Verify insurance eligibility and policy coverage before admission.
• Provide financial counseling on charges, payment plans, and aid options.
• Monitor deposits and outstanding payments to control financial risk.
• Process top-up deposits and GL verification with insurers and corporate clients.
• Ensure compliance with hospital financial policies and PDPA.
• Maintain billing records and ensure documentation complies with policies.
• Support audits and implement corrective actions for compliance.
• Ensure BFHI and patient rights policies are followed.
• Liaise with external parties to facilitate patient experience.
• Supervise junior admission clerks and ensure counter coverage.
• Assist in process improvements to enhance efficiency.
• Report daily admission activities to Head of Business Operation.
• Handle escalations and coordinate resolutions.
• Approve minor exceptions within hospital policies.
• Participate in new services and perform other duties as assigned.
• Maintain PDPA confidentiality.

Skills

Attention to detail

Communication skills

Problem-solving

Time management

Customer service

Financial & insurance knowledge

Leadership & teamwork

Ability to work under pressure

Microsoft Office

Education

SPM or equivalent

Diploma in Business Administration / Healthcare Management

Tools

Hospital Information System (HIS)

Microsoft Office (Excel/Word/PowerPoint/Outlook)

Job description

KPJ Kajang Specialist Hospital is seeking an Admission Assistant to manage patient admission and registration, verify identity, insurance, and financial arrangements, and ensure accurate data entry in the HIS.

You will coordinate with doctors, nurses, and departments to ensure a smooth admission, handle special cases, provide financial counseling, monitor deposits, and ensure PDPA and hospital policy compliance.