Patient Admissions & Financial Services Coordinator

KPJ Selangor Specialist Hospital; Kajang; On-site; MYR 36,000 - 60,000; Full time

Job summary

KPJ Selangor Specialist Hospital is seeking an Admission Assistant to manage patient admissions and registrations, verify insurance, and counsel patients on charges and payment plans. The role requires attention to detail, strong communication, and collaboration with doctors and departments to ensure smooth admissions.

The successful candidate will handle deposits, GL verifications, PDPA compliance, and assist in audits while supervising junior clerks and maintaining efficient flow during peak

Qualifications

• Minimum SPM or equivalent qualification.
• Preferred Diploma in Business Administration, Healthcare Management, or a related field.
• At least 3 years of experience with in-depth knowledge of hospital admission procedures.
• Experience working with Hospital Information Systems (HIS).

Responsibilities

• Manage patient admission process efficiently and ensure all required documents are collected.
• Verify patient identity, insurance coverage, and financial arrangements before admission.
• Ensure accurate data entry in the Hospital Information System (HIS) to maintain patient records.
• Coordinate with doctors, nurses, and other departments to ensure a smooth admission process.
• Handle special admission cases such as emergency admissions, VIP patients, and international patients (Health Tourism).
• Verify and obtain insurance eligibility and policy coverage before admission.
• Ensure financial counseling for patients regarding hospital charges, payment plans, and financial aid options.
• Monitor patient billing and outstanding payments to control financial risk.
• Handle top-up deposits and guarantee letter (GL) verification with insurance providers and corporate clients.
• Ensure compliance with financial policies when dealing with patient payment arrangements.
• Ensure compliance with hospital financial policies in verifying deposits and payment requirements.
• Maintain accurate financial records for billing and admission purposes.
• Ensure documentation complies with PDPA regulations to maintain patient confidentiality.
• Ensure compliance with ISO 9001:2015, Environmental Act, OHS Act, and hospital accreditation requirements.
• Participate in audits and implement corrective actions for compliance improvements.
• Ensure policies regarding patient rights and family support are followed at all times.
• Ensure adherence to the Baby Friendly Hospital Initiative (BFHI) policy.
• Provide excellent customer service by assisting patients and families with admission-related inquiries.
• Liaise with doctors, nurses, and external parties to facilitate a smooth patient experience.
• Handle patient complaints professionally and elevate issues when necessary.
• Assist in managing patient flow to reduce waiting times and improve service efficiency.
• Supervise and support junior admission clerks in their daily duties.
• Ensure the admission counter is always well-staffed and operational.
• Assist in implementing process improvements to enhance efficiency in inpatient admissions.
• Monitor and report daily admission activities to the Head of Business Operation.
• Ensure financial clearance before patient admission.
• Handle escalated patient admission issues and coordinate resolutions with management.
• Approve minor exceptions in the admission process within hospital policies and guidelines.
• Ensure compliance with hospital financial policies when managing patient payments and outstanding bills.
• Participation in New Services – Actively support the implementation of new hospital services.
• General Duties – Perform any other relevant tasks assigned by the superior.
• Policy & Procedure Compliance – Follow all hospital financial policies, maintaining accurate records when required.
• Corrective Actions – Take prompt action to resolve compliance issues related to hospital standards and audits.
• Audit Performance – Ensure department compliance with internal and external audits.
• Data Protection – Maintain strict confidentiality of patient information, ensuring PDPA compliance.

Skills

Attention to detail

Communication skills

Problem solving

Time management

Customer service

Financial & Insurance knowledge

Leadership & teamwork

Ability to work under pressure

MS Office proficiency

Education

SPM or equivalent

Diploma in Business Administration or Healthcare Management

Tools

Hospital Information Systems (HIS)

MS Office

Job description

KPJ Selangor Specialist Hospital is seeking an Admission Assistant to manage patient admissions and registrations, verify insurance, and counsel patients on charges and payment plans. The role requires attention to detail, strong communication, and collaboration with doctors and departments to ensure smooth admissions.

The successful candidate will handle deposits, GL verifications, PDPA compliance, and assist in audits while supervising junior clerks and maintaining efficient flow during peak