Administrative Clerk/Customer Service

Amcoweld (M) Sdn Bhd; Tebrau; On-site; MYR 27,000 - 47,000; Full time

Job summary

Amcoweld (M) Sdn Bhd is seeking an Administrative Clerk/Customer Service to join our team in TAMAN PERNIAGAAN SETIA Johor on a full-time basis. The role involves serving as a key contact for customers and internal stakeholders while handling essential administrative functions to keep operations running smoothly.

Key duties include responding to inquiries, processing orders and documentation, maintaining records, coordinating with departments, and supporting office administration with strong

Qualifications

• Experience in administrative or customer service roles is required or advantageous.
• Strong written and verbal communication skills are essential.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Respond promptly and professionally to customer enquiries via telephone, email and in person.
• Process and manage customer orders, quotations and administrative documentation accurately.
• Maintain detailed records and filing systems for customer accounts and administrative files.
• Coordinate with various departments to ensure timely resolution of customer issues and requests.
• Prepare and distribute routine correspondence, reports and administrative documents.
• Schedule appointments, meetings and manage calendars for management staff as required.
• Data entry tasks including updating databases and maintaining spreadsheets with accuracy.
• Assist with general office administration, including reception duties and support to other team members.
• Follow up on outstanding matters and ensure follow-through on commitments made to customers.

Skills

Customer service

Organisational skills

Communication skills

Data entry

Attention to detail

Teamwork

Education

Relevant admin or customer service qualification

Tools

Microsoft Office

Office management systems

Job description

About us

Amcoweld (M) Sdn Bhd is a dedicated organisation committed to delivering exceptional service and support across our operations. We pride ourselves on maintaining a professional, collaborative work environment where our team members are valued and supported in their professional development. With a focus on operational excellence and customer satisfaction, we continue to grow and build a strong workforce that shares our commitment to quality and integrity.

About the role

We are seeking an enthusiastic and organised Administrative Clerk/Customer Service professional to join our team in TAMAN PERNIAGAAN SETIA Johor on a full-time basis. In this pivotal position, you will serve as a key point of contact for our customers and internal stakeholders, whilst managing essential administrative functions that keep our operations running smoothly. This role is crucial to ensuring excellent customer experiences and maintaining efficient administrative processes across the organisation.

Key responsibilities

Respond promptly and professionally to customer enquiries via telephone, email and in person

Process and manage customer orders, quotations and administrative documentation accurately

Maintain detailed records and filing systems for customer accounts and administrative files

Coordinate with various departments to ensure timely resolution of customer issues and requests

Prepare and distribute routine correspondence, reports and administrative documents

Schedule appointments, meetings and manage calendars for management staff as required

Data entry tasks including updating databases and maintaining spreadsheets with accuracy and attention to detail

Assist with general office administration, including reception duties and support to other team members

Follow up on outstanding matters and ensure follow-through on commitments made to customers

What we're looking for

Proven experience in an administrative and/or customer service role, ideally within a manufacturing or industrial environment

Strong written and verbal communication skills with the ability to interact professionally with customers and colleagues

Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with general office management systems

Excellent organisational skills with the ability to manage multiple tasks simultaneously and meet deadlines

Meticulous attention to detail and accuracy in all administrative work and documentation

Professional demeanour with a customer-focused approach and a commitment to providing high-quality service

Ability to work independently whilst being a collaborative team member who supports colleagues

Reliable, punctual and demonstrating a strong work ethic

Relevant administrative or customer service qualifications would be advantageous

What we offer

We are committed to creating a supportive and professional workplace for our employees. We offer a competitive remuneration package commensurate with experience and qualifications. Our team members benefit from a structured work environment, opportunities for professional development and the chance to work with a dedicated team. We value work-life balance and aim to provide a positive, inclusive workplace culture where all employees can thrive. We encourage candidates to discuss any requirements or adjustments needed during the recruitment process to ensure we can support you effectively.