Administrative Clerk & Customer Service Expert

Amcoweld (M) Sdn Bhd; Tebrau; On-site; MYR 27,000 - 47,000; Full time

Job summary

Amcoweld (M) Sdn Bhd is seeking an Administrative Clerk/Customer Service to join our team in TAMAN PERNIAGAAN SETIA Johor on a full-time basis. The role involves serving as a key contact for customers and internal stakeholders while handling essential administrative functions to keep operations running smoothly.

Key duties include responding to inquiries, processing orders and documentation, maintaining records, coordinating with departments, and supporting office administration with strong

Qualifications

• Experience in administrative or customer service roles is required or advantageous.
• Strong written and verbal communication skills are essential.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Respond promptly and professionally to customer enquiries via telephone, email and in person.
• Process and manage customer orders, quotations and administrative documentation accurately.
• Maintain detailed records and filing systems for customer accounts and administrative files.
• Coordinate with various departments to ensure timely resolution of customer issues and requests.
• Prepare and distribute routine correspondence, reports and administrative documents.
• Schedule appointments, meetings and manage calendars for management staff as required.
• Data entry tasks including updating databases and maintaining spreadsheets with accuracy.
• Assist with general office administration, including reception duties and support to other team members.
• Follow up on outstanding matters and ensure follow-through on commitments made to customers.

Skills

Customer service

Organisational skills

Communication skills

Data entry

Attention to detail

Teamwork

Education

Relevant admin or customer service qualification

Tools

Microsoft Office

Office management systems

Job description

Amcoweld (M) Sdn Bhd is seeking an Administrative Clerk/Customer Service to join our team in TAMAN PERNIAGAAN SETIA Johor on a full-time basis. The role involves serving as a key contact for customers and internal stakeholders while handling essential administrative functions to keep operations running smoothly.

Key duties include responding to inquiries, processing orders and documentation, maintaining records, coordinating with departments, and supporting office administration with strong