Care Operations & Compliance Coordinator

Vertex Business Solutions Sdn Bhd; Johor Bahru; On-site; MYR 36,000 - 50,000; Full time

Job summary

Vertex Business Solutions Sdn Bhd in Malaysia is seeking an Administrative and compliance support assistant to bridge administrative compliance and care delivery. This role supports drafting and updating care plans, budgets, and service agreements while ensuring documentation and referrals meet quality standards.

Responsibilities include reviewing participant plans, tracking budgets, maintaining records in line with international quality standards, coordinating referrals, and assisting in

Qualifications

• Clinical or healthcare background highly preferred.
• Ability to accurately interpret care needs and review support plans.
• Ability to confidently interface with allied health professionals.

Responsibilities

• Assist in drafting, maintaining, and updating individualized Care Plans, budgets, and service agreements.
• Review incoming participant support plans and assessment data for accuracy.
• Track participant budget allocations and ensure services stay within limits.
• Maintain records in compliance with organizational and international quality standards.
• Coordinate referrals to allied health, nursing, or community service networks.
• Arrange specialized third-party services as needed, including interpreter services.
• Be an accessible, empathetic point of contact with clients and families.
• Collect feedback and document inquiries or complaints for resolution.

Job description

Vertex Business Solutions Sdn Bhd in Malaysia is seeking an Administrative and compliance support assistant to bridge administrative compliance and care delivery. This role supports drafting and updating care plans, budgets, and service agreements while ensuring documentation and referrals meet quality standards.

Responsibilities include reviewing participant plans, tracking budgets, maintaining records in line with international quality standards, coordinating referrals, and assisting in