Dealing Assistant

Career International FOS Pte Ltd; Kuala Lumpur; Presencial; MYR 45.000 - 76.000; Jornada completa

Descripción de la vacante

Career International FOS Pte Ltd in Malaysia is seeking an Operations Support Executive (Financial Services) to provide administrative and clerical support to client-facing teams, handle documentation, communications, and data entry.

You will manage internal inquiries and complaints, monitor case progress against SLAs, maintain databases and filing systems, and contribute to ad-hoc projects with a focus on data accuracy and process improvement.

Responsabilidades

• Administrative & Clerical Support to client-facing teams: prepare documentation and manage correspondence
• First point of contact for internal teams, address queries and complaints
• Monitor case progress and ensure SLAs are met; coordinate information sharing
• Maintain client databases, filing systems, and generate regular reports
• Support research, data analysis, and process improvement projects as needed

Descripción del empleo

Operations Support Executive (Financial Services)

1. Administrative & Clerical Support to Client-Facing Teams:

• Provide efficient and timely assistance to our client-facing teams, including Sales, Relationship Management, and Merchant Service teams, by handling a range of administrative tasks such as preparing documentation.
• Process and manage incoming correspondence, emails, and phone calls, ensuring effective communication channels between internal teams and external stakeholders.

2. Internal Enquiries & Complaints Management:

• Act as the first point of contact for internal teams, addressing their queries, concerns, and complaints related to client transactions, processes, or systems.
• Escalate complex issues to appropriate departments or senior management, when necessary, while maintaining clear and concise records of all interactions.

3. Case Progress Monitoring & SLA Compliance:

• Regularly monitor the progress of client cases, ensuring adherence to established Service Level Agreements (SLAs) and timely resolution of issues.
• Proactively communicate with internal teams to facilitate information sharing, coordinate actions, and resolve bottlenecks, contributing to overall client satisfaction and retention.

4. Database Maintenance, Filing Records, & Reporting:

• Accurately maintain and update client databases, transaction records, and other relevant systems, ensuring data integrity and compliance with regulatory requirements.
• Establish and maintain an organized electronic and physical filing system for client documents, reports, and other materials.
• Prepare regular reports on operational metrics, case status updates, or other ad-hoc reporting requests, presenting findings in a clear and insightful manner.

5. Ad-Hoc Tasks & Projects:

• Contribute to departmental initiatives and projects by assisting with research, data analysis, process improvement, or other tasks as assigned by the line manager or senior team members.
• Demonstrate flexibility in adapting to changing priorities and taking on additional responsibilities to support the evolving needs of the business.