Admin Executive cum Personal Assistant

GREAT IDEALS RESOURCES SDN BHD; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

GREAT IDEALS RESOURCES SDN BHD in Kuala Lumpur is seeking a capable administrative assistant to support daily office operations. You will handle documentation, scheduling, and client communications with professionalism.

The role requires strong organization, attention to detail, and the ability to work independently. Fluency in Bahasa Malaysia, Mandarin and English is preferred to engage a diverse client base.

Qualifications

• Good communication with colleagues.
• Proficient with Excel, Word and PowerPoint.
• Able to work independently and organize complex clerical tasks.
• Fluent in Bahasa Malaysia, Mandarin and English.

Responsibilities

• Assist in administration tasks including documentation,filing,correspondences,coordinating & following up on pending matters & business support functions.
• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution.
• Provide feedback to supervisor on improvement areas based on customer/client issues.
• Liaise with respective operations team for issues, follow-up and actions.
• Support CEO in daily tasks, scheduling, and coordination
• Able to join immediately.
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Skills

Communication

Independent worker

Organization

Administrative tasks

Tools

Excel

Word

PowerPoint

Job description

Required skill(s): able to interact and communicate well with colleagues, work independently and organize complex clerical task.

Required language(s): Bahasa Malaysia, Mandarin, English to effectively communicate with our diverse client base and stakeholders.

Proficient in office productivity tools (e.g. Excel, Word and PowerPoint).

Handle insurance policy applications, renewals, claims documentation and policy servicing matters.

Follow up with clients and insurance companies regarding applications, payments, claims and outstanding documents.

Manage appointments, schedules, meetings and daily arrangements for the Director.

Handle phone calls, emails, WhatsApp enquiries and general client communications professionally.

Assist with daily office operations, data entry, filing and other administrative duties.

Perform ad hoc assignments as required by management.

Job Responsibilities:

Assist in administration tasks which includes documentation,filing,correspondences,coordinating & following up on pending matters & business support functions.

Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution.

Provide feedback to supervisor on improvement areas based on customer/client issues.

Liaise with respective operations team for issues, follow-up and actions.

Support CEO in daily tasks, scheduling, and coordination

Able to join immediately.

Researching careers? Find all the information and tips you need on career advice.