Admin cum Receptionist

Southern Medical Group; Johor Bahru; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary package

Career advancement opportunities

Training and professional development

Friendly and supportive working环境

Job summary

Southern Medical Group in Johor Bahru is seeking a responsible Admin to support daily operations at the front desk, handling patient check-in/out, bookings, and inquiries.

The ideal candidate will be fluent in Mandarin, English and Bahasa Malaysia, with MS Office skills, strong organizational abilities, and a commitment to patient confidentiality; fresh graduates are welcome to apply. This role offers exposure to a busy clinical environment and opportunities for career development.

Qualifications

• Minimum SPM, Diploma, or equivalent qualification.
• Passed Bahasa Malaysia, English, and Chinese in SPM.
• Able to communicate in Mandarin, English, and Bahasa Malaysia.
• Proficient in Microsoft Office.
• Fresh graduates are encouraged to apply.

Responsibilities

• Welcome and attend to patients/clients professionally and courteously.
• Manage front desk operations, including patient registration, check-in and check-out.
• Handle appointment bookings, confirmations, rescheduling and follow-ups.
• Respond to enquiries via phone, WhatsApp, social media and walk-in clients.
• Maintain accurate and updated patient/client records and documentation.
• Handle payment collection and issue receipts.
• Coordinate doctors’ and clinic staff schedules to ensure smooth daily operations.
• Provide information on clinic services, treatments, packages and promotions within approved guidelines.
• Follow up with patients regarding appointments, treatment sessions and post-treatment visits where required.
• Handle basic customer feedback and elevate complaints or sensitive matters to the appropriate person.
• Prepare daily administrative reports, records and documentation.
• Perform data entry, filing, scanning, photocopying and other general administrative duties.
• Maintain proper filing systems and ensure documents are kept confidential.
• Assist with inventory/stock monitoring and coordinate replenishment when required.
• Liaise with suppliers, service providers and other external parties for routine administrative matters.
• Ensure the reception and waiting area are clean, organised and presentable.
• Assist the clinic team with daily operational tasks and ad-hoc duties assigned by Management.
• Maintain strict confidentiality of patient information and company records.
• Follow all company policies, clinic SOPs and applicable requirements.

Skills

Customer service

Front desk operations

Documentation

Time management

Multitasking

Confidentiality

Teamwork

Education

SPM or Diploma

Tools

Microsoft Office

Job description

Southern Medical Group – Johor Bahru, Johor

Southern Medical Group was established in August 2022, with a vision to provide accessible, comprehensive, and high-quality healthcare services. Since its inception, the group has expanded to include four facilities divisions, offering a wide range of medical, health screening, aesthetic, and men’s health services.

About the Role

We are looking for a responsible, organized, and detail-oriented Admin to support the company's daily administrative operations.

Key Responsibilities

• Welcome and attend to patients/clients professionally and courteously.
• Manage front desk operations, including patient registration, check-in and check-out.
• Handle appointment bookings, confirmations, rescheduling and follow-ups.
• Respond to enquiries via phone calls, WhatsApp, social media and walk-in clients.
• Maintain accurate and updated patient/client records and documentation.
• Handle payment collection, issue receipts and assist with daily payment reconciliation.
• Coordinate doctors’ and clinic staff schedules to ensure smooth daily operations.
• Provide information on clinic services, treatments, packages and promotions within approved guidelines.
• Follow up with patients regarding appointments, treatment sessions and post-treatment visits where required.
• Handle basic customer feedback and elevate complaints or sensitive matters to the appropriate person.
• Prepare daily administrative reports, records and documentation.
• Perform data entry, filing, scanning, photocopying and other general administrative duties.
• Maintain proper filing systems and ensure documents are kept confidential.
• Assist with inventory/stock monitoring and coordinate replenishment when required.
• Liaise with suppliers, service providers and other external parties for routine administrative matters.
• Ensure the reception and waiting area are clean, organised and presentable.
• Assist the clinic team with daily operational tasks and ad-hoc duties assigned by Management.
• Maintain strict confidentiality of patient information and company records.
• Follow all company policies, clinic SOPs and applicable requirements.

Requirements

• Minimum SPM, Diploma, or equivalent qualification.
• Passed Bahasa Malaysia, English, and Chinese subjects in SPM.
• Able to communicate, read, and write in Mandarin, English, and Bahasa Malaysia.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Strong organizational, time management, and multitasking skills.
• Good communication and interpersonal skills.
• Responsible, trustworthy, and able to maintain strict confidentiality.
• Able to work independently with minimum supervision and as part of a team.
• Fresh graduates are encouraged to apply.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Employee Benefits

• Competitive salary package
• EPF, SOCSO & EIS
• Annual Leave & Medical Leave
• Career advancement opportunities
• Training and professional development
• Friendly and supportive working environment