Front Desk Officer

HireHub; Kuala Lumpur; On-site; MYR 36,000 - 51,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Medical and Hospitalisation Leave

EIS

Medical Insurance

Training Provided

Allowance Provided

Job summary

HireHub is seeking a friendly front desk associate for a premium wellness centre in Kuala Lumpur. You will manage member arrivals, bookings, payments and inquiries, while delivering a highly personalised guest experience.

Ideal candidates are fluent in English and Bahasa Malaysia, with strong communication and organisational skills, and comfortable handling cash and scheduling across a six‑day rotating week. Previous healthcare or premium hospitality experience is a plus.

Qualifications

• Face‑to‑face customer service experience essential.
• Strong interpersonal and telephone communication skills.
• Highly organised, calm under pressure and detail oriented.
• Confident with payments and daily financial transactions.
• Proficient with computers, booking systems and basic spreadsheets.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Willing to work a six‑day rotating schedule, including weekends.

Responsibilities

• Welcome members and guests, manage arrivals and departures, ensure smooth handovers.
• Be the main contact for premium members with personalised assistance.
• Manage appointments including bookings, rescheduling and waitlists.
• Respond promptly to calls, messages, walk-ins and online inquiries.
• Record inquiries, identify leads and refer to membership team.
• Send reminders and communicate pre‑visit requirements.
• Coordinate flow between consultation, treatment and recovery areas to minimise waits.
• Handle payments, deposits, receipts and invoices; reconcile cash at day end.
• Maintain accurate member profiles and appointment records.
• Coordinate with doctors and staff regarding schedules and VIP arrivals.

Skills

Customer service

Interpersonal communication

Telephone skills

Organisation

Cash handling

Computer literacy

Booking system proficiency

Attention to detail

Tools

Spreadsheets

Booking systems

Job description

Company Background

Our Client is a healthcare and wellness-focused centre dedicated to promoting healthy ageing, longevity, and overall wellbeing. The centre focuses on providing personalized health and wellness solutions designed to support clients in improving their quality of life, maintaining vitality, and achieving long‑term health goals. Through a combination of professional consultation, preventive care, and personalized wellness approaches, Our Client aims to provide a holistic experience that goes beyond conventional healthcare.

Job Requirements

• Previous face‑to‑face customer service experience.




• Strong interpersonal, communication and telephone skills.




• Highly organised, composed under pressure and attentive to detail.




• Comfortable handling payments and financial transactions accurately.




• Competent with computers, appointment/booking systems and basic spreadsheets.




• Professional, polished and well presented.




• Fluent in English and Bahasa Malaysia.




• Comfortable working a six‑day rotating schedule, including weekends.

Preferred

• Experience in healthcare, hospitality, wellness or other premium customer service environments.




• Previous experience serving VIP or high‑expectation clientele.




• Mandarin‑speaking ability is an advantage.

Responsibility

• Welcome members and guests, manage arrivals and departures, and ensure smooth handovers to the appropriate team.




• Serve as the main point of contact for premium members, providing personalised assistance and follow‑up.




• Manage the appointment schedule, including bookings, rescheduling, cancellations, confirmations and waitlists.




• Respond promptly to calls, WhatsApp, walk‑ins and online enquiries.




• Record all enquiries accurately, identify potential leads and refer qualified prospects to the relevant membership team.




• Send appointment reminders and communicate any pre‑visit requirements or preparation instructions.




• Coordinate member flow between consultation, treatment and recovery areas to minimise waiting times.




• Handle payments, deposits, receipts and invoices, including daily cash and payment terminal reconciliation.




• Keep member profiles, contact information and appointment records accurate and up to date.




• Coordinate closely with doctors, nurses, therapists and consultants regarding schedules, delays and VIP arrivals.




• Maintain a polished, welcoming and well‑organised reception, lounge and member environment.




• Provide additional preparation and personalised support for VIP members and guests.




• Manage initial customer complaints professionally, resolving issues within authority and escalating appropriately when required.




• Monitor front office supplies, retail displays, promotional materials, couriers and deliveries.

Additional Responsibilities

• Support member events, health talks and promotional activities.




• Assist with member reactivation and appointment recovery initiatives.




• Help prepare daily reports covering traffic, enquiries, lead sources and no‑shows.




• Provide basic administrative assistance to the Branch Manager.




• Support the training and onboarding of new front desk team members.

Benefits

• EPF


• SOCSO


• Annual Leave


• Medical Leave


• Health Insurance


• Medical and Hospitalisation Leave


• EIS


• Medical Insurance


• Training Provided


• Allowance Provided