ADMIN ASSISTANT

Agensi Moorthy; Kajang; On-site; MYR 36,000 - 49,000; Full time

Job summary

Agensi Moorthy is seeking an Administration Officer to provide daily administrative support to the insurance team. You will prepare, organize, and maintain documents, records, and customer files, and assist with processing applications, renewals, claims, and policy papers.

You will handle data entry, communicate with customers about documentation and follow-ups, prepare reports, and coordinate with agents, customers, insurers, and internal departments.

Qualifications

• At least basic administrative experience.
• Good communication and customer service skills.
• Proficient with Microsoft Office.

Responsibilities

• Handle data entry and update customer and policy information in the system.
• Communicate with customers regarding documentation, appointments, and follow-ups.
• Prepare reports, letters, and other administrative documents.
• Coordinate with insurance agents, customers, insurers, and internal departments.
• Follow up on pending documents, renewals, payments, and other matters.
• Handle incoming calls, emails, WhatsApp messages, and general enquiries professionally.
• Ensure all documents are properly filed and maintained while protecting customer confidentiality.
• Prepare weekly meetings and slides for meetings.
• Prepare and post insurance-related content on social media.

Skills

Administrative skills

Attention to detail

Communication skills

Tools

MS Word

MS Excel

Job description

Provide daily administrative and clerical support to the insurance team. Prepare, organize, and maintain insurance documents, records, and customer files. Assist with processing insurance applications, renewals, claims, and policy-related documents.

Key responsibilities

Handle data entry and update customer and policy information accurately in the system

Communicate with customers regarding documentation, appointments, policy information, and follow-ups

Prepare reports, letters, and other administrative documents when required

Coordinate with insurance agents, customers, insurers, and internal departments

Follow up on pending documents, policy renewals, payments, and other outstanding matters

Handle incoming calls, emails, WhatsApp messages, and general enquiries professionally

Ensure all documents are properly filed and maintained while protecting customer confidentiality

Prepare weekly meetings and slides for meetings

Prepare and post insurance-related content on social media

About you

Good administrative and organizational skills

Attention to detail and accuracy

Good communication and customer service skills

Basic knowledge of Microsoft Office, especially Word and Excel

Ability to manage documents and data efficiently

Ability to work independently and as part of a team

Good time-management and follow-up skills

Willingness to learn insurance procedures and system

What can I earn as an Administration Officer