Insurance Operation Executive

Agensi Pekerjaan TG Human Resource Services Sdn. Bhd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Agensi Pekerjaan TG Human Resource Services Sdn. Bhd is seeking a client support associate to handle inquiries via phone, email, and messages in a fast-paced environment. You will input data into Excel to calculate costs and coordinate with insurers to clarify requirements and negotiate quotations.

Ideal candidates have strong English communication, proficiency in Microsoft Office and Google Workspace, and a proactive, patient approach to guiding users through processes and renewals.

Qualifications

• Excellent written and verbal communication in English.
• Strong ability to guide users clearly and patiently.
• Detail-oriented with strongOrganizational skills.
• Able to simplify complex processes for providers and internal teams.

Responsibilities

• Attend to client enquiries via phone, email, and messages.
• Approach insurers on clients' cases through emails, calls, and messages.
• Input data into Excel files to calculate insurance costs.
• Communicate with insurers on requirements and quotations.
• Assess client needs by evaluating insurance requirements and clarifying details.
• Handle policy administration, including documentation and invoicing.
• Support renewals and assist with claims.

Skills

Communication

Customer service

Attention to detail

Process improvement

Tools

Excel

Word

PowerPoint

Google Workspace

Job description

Attend to client enquiries and incoming requests via phone, emails, and messages.

Approach various insurers on clients' cases through emails, calls, and messages.

Input submitted information into Excel files to calculate insurance costs.

Communicate with insurers via email on insurance requirements and reply quotation terms to clients.

Assess client needs by evaluating insurance requirements, reviewing documents, and clarifying details with clients (Who, What, When, Why).

Handle policy administration, including documentation and invoice creation.

Support clients by keeping track of renewals and assisting with claims.

Requirements

• Strong written and verbal communication skillsin English
• Proficient in Microsoft Office tools (e.g., Excel, Word, PowerPoint) and comfortable with Google Workspace.
• Friendly and engaging communication style that aligns with our brand.
• Enjoy simplifying processes for providers and internal teams.
• Curious, feedback-driven, and proactive in suggesting improvements.
• Thrive in high-pressure environments and can manage occasional chaos.
• Patient, empathetic, and committed to educating and guiding users clearly.
• Detail-oriented, organized, and capable of synthesizing information from various sources.
• Comfortable working in a fast-paced, collaborative setting.